IMPROVEMENTS IN THE QUALITY OF COURIER DELIVERY
Journal Title: International Journal for Quality Research - Year 2016, Vol 10, Issue 2
Abstract
The functioning of courier companies is a vital component of modern trade. E-commerce services are changing the way of shopping. Along with them, also courier services change and become more advance. Customers of courier companies become more aware of quality, which they should expect from supplier of these services. The article presents the result of the research of the effectiveness and the timelines of deliveries realized by one of the terminals of a leading courier operator in Poland. The survey involved 55 courier routes over the course of 10 business days. The author analyses weak points of the supply chain and presents two solutions, which may improve quality of delivery processes.
Authors and Affiliations
Jacek Karcz, Beata Ślusarczyk
Keywords
Related Articles
- EP ID EP207215
- DOI 10.18421/IJQR10.02-08
- Views 87
- Downloads 0
MINING ASSOCIATION RULES TO EVALUATE CONSUMER PERCEPTION: A NEW FP-TREE APPROACH
Association rule mining finds interesting relationships among large set of data items. While finding the important (or, frequent) relations from the set of consumer survey data, a modified algorithm based on frequent pat...
THIRD PARTY LOGISTIC SERVICE PROVIDER SELECTION USING FUZZY AHP AND TOPSIS METHOD
The use of third party logistic (3PL) services providers is increasing globally to accomplish the strategic objectives. In the increasingly competitive environment, logistics strategic management requires systematic and...
HARD QUALITY MANAGEMENT AND PERFORMANCE: THE MODERATING ROLE OF SOFT QUALITY MANAGEMENT
The main aim of this study is to examine the moderating role of soft quality management practices (management commitment, customer focus, employee involvement, training and education, reward and recognition and supplier...
THE ROLE OF HUMAN RESOURCE PRACTICES ON PROFITS GENERATED BY THE INNOVATIONS: THE ROLE OF TOP MANAGEMENT SUPPORT AND REGULARITY OF EMPLOYEES MEETINGS
Previous scholars argue that human resource practices advance valuable knowledge what could be reflected positively on innovations. Accordingly, we empirically investigate whether human resource related practices such as...
ACCURACY ANALYSIS OF WRIGHT’S CAPABILITY INDEX “CS” AND MODELLING NON-NORMAL DATA USING STATISTICAL SOFTWARE-A COMPARATIVE STUDY
Process Capability Indices (PCI) has been widely used as a means of summarizing process performance relative to set of specification limits. The proper use of process capability indices are based on some assumptions whic...