Influence some chosen elements of nonverbal communication used by the doctors for patients’ satisfaction after the examination
Journal Title: Progress in Health Sciences - Year 2016, Vol 6, Issue 1
Abstract
Introduction: Sending and receiving non-verbal messages between the doctor and the patient is very important and it has an influence for the quality of health care. The aim of present studies was to determine the influence of some non-verbal communication factors including modern technology using by doctors for patient’s satisfaction after the examination. Materials and methods: We have asked 597 patients. We have used NDEPT Standard Scale - (Nonverbal Communication in doctor – elderly patient transactions: Development of a tool). The authors of the scale let us use it in Poland. Results: Patients were satisfied with the examination in following situations: during the examination they could see the telephone, computer, medical items and other equipment; the distance between the doctor and the patient was less than 61 cm and there were no physical obstacles; during the examination the doctor was face to face to the patient (angle 180 or 90) and he was using gestures; the eyes of the doctor were in the same line as the eyes of the patient. Conclusions: The skill of the right communication is an important factor in medicine, but it is often underestimated. But we must know that apart from knowledge the efficiency of therapy and the efficiency of diagnostics depend on the right relation between doctors and patients. Skills which are necessary to the right interaction between the doctor and the patient are usually nonverbal.
Authors and Affiliations
M Kozimala
Keywords
Related Articles
- EP ID EP186876
- DOI 10.5604/01.3001.0009.5015
- Views 84
- Downloads 0
Awareness of risk factors of malaria as an element of primary prophylaxis
Introduction: Malaria is the most common tropical infectious disease caused by parasitic protozoa, affecting every year about 220 million of people with about 1-3 million deaths. It is known that every 30 seconds one Afr...
Agenesis of corpus callosum: genetics, epidemiology and neuroimaging findings
Agenesis of the corpus callosum (ACC), a failure to develop the large bundle of fibres that connect the cerebral hemispheres, occurs in 1:4000 individuals. It is characterized by a partial or complete absence (agenesis)...
Analysis of nurse staffing and factors determining the demand for health care in Poland
Introduction: Recent studies have indicated that an adequate nurse staffing in a hospital exerts an effect on both the level of health services provided and the safety of patients. Numerous reports confirm the shortage o...
The impact of selected demographic variables and disease on the causes and circumstances of femoral neck fracture
Introduction: Proximal femoral fractures are the major cause of hospitalization due to an injury among advanced age patients. Purpose: To analyse causes of femoral neck frac-tures. Materials and methods: The res...
Protective role of mucin coat.
Purpose: The present study was designed to examine the protective property of the mucin coat against pressure fluctuation. Materials and Methods: Thirty non-hatched rabbit blastocysts containing mucin coat and thirty mo...