Information and Communication Technologies Provide Municipal Services
Journal Title: Экономика строительства и городского хозяйства - Year 2017, Vol 13, Issue 3
Abstract
The article substantiates the expediency of introducing information and communication technologies in the sphere of providing municipal services, including in the form of introducing and improving the e-Government system. Proposals on the introduction of the system of electronic services in the LAN at the municipal level are presented. The article describes the stages of introduction of information and communication technologies in the practice of local government. Proposals have been developed to assess the accessibility, quality and popularity of municipal services using cluster analysis methods. As criteria for the analysis were proposed: the form of filing a request for a municipal service and (or) the form of providing municipal services (electronic, written, combined); quality assessment of municipal services by consumers. The list of indicators can be expanded by including additional criteria or splitting the given indicators into components depending on the purpose of the analysis and the specifics of the services.
Authors and Affiliations
Vladimir Pripoten, Irina Alferova
Keywords
Related Articles
- EP ID EP455069
- DOI -
- Views 99
- Downloads 0
The Substantiation of The Methodology of Estimation of Effectiveness of Management of Personnel of the Enterprise
The article deals with the essence of the concept of efficiency, as well as various methods of evaluating the effectiveness of personnel management presented in the economic literature. The method for assessing the effec...
The Problematic Aspects of the Terminology of the Intellectual Capital of an Enterprise
The main approaches to the definition of the concept of the intellectual capital of an enterprise have been considered. The main differences between intellectual capital and intellectual potential of the enterprise have...
State Property: Concept, Types and Forms
The purpose of the article is to study the concept of state property, its types and forms. The article analyzes the theoretical and legal provisions and legislative rules concerning the content of state property. The not...
IT-Audit: System Dynamics Approach Towards Analysis of Recommendations
Information audit contribution to the enterprises business processes effectiveness improvement is defined in the article. Issue of the system-dynamic approach applicability towards the IT-audit recommendation analysis is...
The Theoretical Justification of the State Social Policy
The article deals with the theoretical basis of the state social policy. It supports the idea that the modern problems of development of any country can not be solved only with the help of scientific and technological pr...