Innovative Development of the Retail Trading Network and Ways to Improve the Customer Service
Journal Title: Бізнес Інформ - Year 2014, Vol 12, Issue 0
Abstract
In the article the basic approaches to evaluation of the commercial customer service are discussed, contents of the methodology directions are disclosed, and their estimation is made. The use of the proposed models of quality management of customer service will provide with identifying the areas for improvement in the commercial and technological processes in order to attract buyers, to increase the efficiency of retail enterprises and their competitiveness. Analyzing the materials, published in the scientific literature, the author tries to deduce the current state of the retail industry and customer service in retail enterprises of large formats, as well as in particular enterprises. Given the findings of previous researches, the author attempts to outline the state of development of the customer service quality on the basis of innovation in retail commercial network.
Authors and Affiliations
AndrC-y DyadC-n
Keywords
Related Articles
- EP ID EP132361
- DOI -
- Views 59
- Downloads 0
Unemployment in Ukraine: Theoretical and Practical Aspects
The article is concerned with studying peculiarities of manifestations of unemployment in Ukraine. The main types of unemployment, which are represented by classification groups, covering several different varieties of t...
Key Aspects of Company Competitiveness Management
he article deals with the essence of the concepts of "competitive" and "competitive advantage". The main approaches to the management of enterprise competitiveness in the modern world are analyzed. It is concluded that t...
Financial and Management Accounting for Income of Travel Enterprises
The theoretic fundamentals of income earned by travel enterprises are analyzed in the paper. The kinds of travel rent are marked out by the role of information resources. Information potential of financial accounting for...
Analysis of the methodological going near the estimation of the financial state of enterprise
In the articles the analysis of the basic methodological going out near the estimation of the financial state of enterprise is carried. The requirement to organization of process of evaluation of the financial state of e...
Indicators of the Aggregate Financial Potential of Ukraine
The article is aimed to suggest and substantiate both the indicators of the aggregate financial potential of the country and the approaches to their definition and calculation. The article examines and proves importance...