Internet Banking: An Empirical Study of Customers Perception in NCR, India
Journal Title: Saudi Journal of Business and Management Studies - Year 2017, Vol 2, Issue 5
Abstract
Abstract: The purpose of this paper is to know the perception of the customers’ towards dimensions of E-banking between public and private banks across Accuracy, Cost Effectiveness, Efficiency, Accessibility and Easy to use.A convenience sampling technique was used to recruit 320 customers through a well designed questionnaire from three Public Banks i.e. SBI, Punjab National Bank and Bank of Baroda and three Private Banks i.e. ICICI, HDFC and Axis Bank of NCR, India. The questionnaire is representing the desired range of demographic characteristics e.g. Gender, Age, and Occupation. Data has been analysed by reliability analysis, factor analysis, descriptive analysis and Independent Sample t-test.This research showed that all dimensions of E-banking i.e. Accuracy, Cost Effectiveness, Efficiency, Accessibility and Easy to use indicate significant difference between Public and Private Banks of NCR, India. Keywords: E-Banking, Customer Perception, Public and Private Banks, T-test
Authors and Affiliations
Fozia .
Keywords
Related Articles
- EP ID EP395816
- DOI -
- Views 172
- Downloads 0
An Overview of National Directorate of Employment (NDE) and its Mandate in Nigeria
Abstract: In spite of the conscious effort by the Babangida administration to combat unemployment by establishing NDE in 1986, unemployment has been on the increase.This study, therefore, attempted to examine NDE and its...
Key CSR Practices and Their Contribution towards Business- A Study of Selected SMEs in Punjab, India
Abstract: Small & Medium Enterprises (SMEs) play a major role in global economic growth in terms of their contribution to industrial employment, output and exports. This sector was never taken into account for deliberati...
Understanding “Halal” and “Halal Certification & Accreditation System”- A Brief Review
Abstract: Halal certification system is vital for the customers who prefer to consume Halal products. Here the definition of Halal is taken through the views of eminent Islamic scholars. Different interpretations of Hala...
Urban Infrastructure Provision in Nigeria: A Critique of the Funding Strategy
Abstract: Urban infrastructure includes physical structures and facilities that are developed or services provided by the public or private institutions to enhance the efficient functioning of an urban centre. In Nigeria...
Impact Analysis: Before and After Branchless Banking Implementationtowards the Bank's Financial Performance (Case Study on PT Bank Bukopin, TBK)
Abstract:This study aims to analyze financial performance of PT. Bank Bukopin Tbk, before and after conducting “LakuPandai” (branchless banking), while the long-term goal is modeling the assessment of financial performan...