ISO 9001: 2015 Quality Manual Template for Service Industry
Journal Title: International Journal of Industrial Engineering & Technology (IJIET) - Year 2019, Vol 9, Issue 1
Abstract
This paper describes a blue print for the Quality Management System (QMS) for a company that is pursuing ISO 9001: 2015 certification. The Quality Manual (QM) proposed in this study could be used as a template to demonstrate an example to follow. The presented example was implemented in a high profile administrative work such as tax administration or medical claim administration. The significant changes in the new ISO 9001 are; risk-based thinking, top management commitment, establishing the context of the organization. Quality procedures are the activities and processes that are the building blocks of the QMS. These activities and processes are intended to fulfil the requirements of the QMS. A medical claim administration, organization will be presented here as an example for a blueprint for QM. This template will ensure that relevant documented quality procedures are available, utilized and adhered to by all its employees in all processes and activities that are relevant to the Quality System.
Authors and Affiliations
Mahmoud Mostafa, Kambiz Farahmand
Keywords
Related Articles
- EP ID EP602618
- DOI 10.24247/ijietjun20191
- Views 89
- Downloads 0
ISO 9001: 2015 Quality Manual Template for Service Industry
This paper describes a blue print for the Quality Management System (QMS) for a company that is pursuing ISO 9001: 2015 certification. The Quality Manual (QM) proposed in this study could be used as a template to demonst...
Centralization and Decentralization in Supply Chain Management
A supply chain is basically a network or an integrated process wherein several business entities work together and add certain kind of value to the raw materials which results into a finished product. Before reaching its...
Bioremedial Approch to Degrade Physico-Chemical Characteristics by Indigenous Microbes in Paper and Pulp Industry
Recent studies have found paper and pulp industries responsible for polluting the environment in India by releasing hazardous liquids which contain heavy metals and other toxicants. The effluents released from these indu...
Design and Analysis of H-Frame with Lateral Link Suspension for an Off-Road Vehicle
The main objective of the paper is to design an H-frame suspension system for an off road vehicle by determining and analyzing the dynamics of the vehicle. The paper covers simulation, modeling and analysis of the suspen...
COMPARATIVE STUDY OF MECHANICAL PROPERTIES OF DIFFERENT PLAIN WEAVE COTTON FABRICS
Cotton is the king of textile fibers. It is one of the majorly used textile fiber for the production of apparel. 40 Ne, 60 Ne, and 80 Ne cotton yarns are selected to produce plain weave fabrics for the application of app...