ISO 9001: 2015 Quality Manual Template for Service Industry
Journal Title: International Journal of Industrial Engineering & Technology (IJIET) - Year 2019, Vol 9, Issue 1
Abstract
This paper describes a blue print for the Quality Management System (QMS) for a company that is pursuing ISO 9001: 2015 certification. The Quality Manual (QM) proposed in this study could be used as a template to demonstrate an example to follow. The presented example was implemented in a high profile administrative work such as tax administration or medical claim administration. The significant changes in the new ISO 9001 are; risk-based thinking, top management commitment, establishing the context of the organization. Quality procedures are the activities and processes that are the building blocks of the QMS. These activities and processes are intended to fulfil the requirements of the QMS. A medical claim administration, organization will be presented here as an example for a blueprint for QM. This template will ensure that relevant documented quality procedures are available, utilized and adhered to by all its employees in all processes and activities that are relevant to the Quality System.
Authors and Affiliations
Mahmoud Mostafa, Kambiz Farahmand
Keywords
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- DOI 10.24247/ijietjun20191
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