Jakość usług MPK Kraków – ocena składowych jakościowych najistotniejszych z punktu widzenia pasażera
Journal Title: Autobusy. Technika, Eksploatacja, Systemy Transportowe - Year 2018, Vol 220, Issue 6
Abstract
This article raises a subject of quality of transport services in public transport. The author presented in it the results of her research conducted among passengers of Miejskie Przedsiębiorstwo Komunikacyjne S.A. in Kraków, which showed that the level of passengers’ satisfaction of the quality of this communication is almost good (the average score was 3.61 in the five-point scale of assessments). The research allowed to acquire knowledge about the perception of the quality of MPK Kraków services by passengers and provided practical tips and suggestions regarding the directions of actions that can be taken to improve the quality of transport services at MPK Kraków. The research has been divided into two parts. Part of the research discussed in this article concerns aspects of quality most important from the point of view of the average passenger: frequency of running, punctuality of running, convenience, cost of travel and safety.
Authors and Affiliations
Ewa Brożyna
Keywords
Related Articles
- EP ID EP469773
- DOI 10.24136/atest.2018.032
- Views 28
- Downloads 0
Sposoby określania właściwości plastycznych blach
Determining the plastic properties of the sheets by defining the Forming Limit Curves FLC, for different materials, currently requires to carry out time-consuming and labor-intensive experimental research. In practice, t...
Analiza zmodyfikowanej konstrukcji mechanizmu kolumny MacPhersona
The McPherson column name comes from the inventor of this Earle S. MacPherson solution, which was first manufactured at the Ford plant in 1949. This is one of the most commonly used types of front suspension in popular p...
Koncepcja hydraulicznego podnośnika serwisowego z napędem spalinowym o udźwigu 30 kN
W artykule omówiona została koncepcja mobilnego podnośnika serwisowego. Jest on wyposażony w hydrauliczny układ roboczy z napędem spalinowym. Podnośnik przeznaczony jest dla mobilnych serwisów obsługujących samochody oso...
Zastosowanie czujników w układach elektropneumatycznych
The article presents a description of the FESTO DIDACTIC laboratory stand, consisting of a assembly table, a set of actuators, electro-pneumatic valves, proximity components and FluidSim-P software. In pneumatic and ele...
Adaptacja łańcuchów dostaw do potrzeb przemysłu 4.0
Article undertakes to answer the question: what must characterized supply chains capable of providing services for industry 4.0? By analyzing the determinants of progressing fourth industrial revolution, has been identif...