Knowledge Management, Employee Satisfaction and Performance: Empirical Evidence from Nepal
Journal Title: Saudi Journal of Business and Management Studies - Year 2017, Vol 2, Issue 2
Abstract
Abstract: Knowledge Management (KM) is the process that deals with obtaining, processing, storing, disseminating and applying of information and knowledge within an organization to support and enhance its business performance and employee satisfaction. Financial institutions are realizing knowledge as a crucial resource in organization and should be managed judiciously.Despite the claims for positive relation between KM process and employee satisfaction in banking sector, few researchers have actually proved it. Therefore,the main objective of this study was to measure the effect of knowledge management practices on employee satisfaction of banking sector in Nepal. In this study, a sample of 385 respondents was selected randomly from four different types of financial institutions of Kathmandu, Nepal. Statistical analysis was done to draw the conclusion. The results clearly showed that components of KM process (KM obtaining, KM organizing & KM applying) had positive relation with the organizational performance measured in terms of employee satisfaction. Keywords: Banking, Employee Satisfaction, Financial Institution, Knowledge Management, Nepal, Performance
Authors and Affiliations
Lekhanath Khanal, Santosh Raj Poudel
Keywords
Related Articles
- EP ID EP394728
- DOI -
- Views 137
- Downloads 0
The Impact of School Based Staff Development Programmes in Secondary Schools of Gweru District of Zimbabwe
Abstract:Staff development is crucial as it equips workers with life long survival skills on their jobs. Staff development also bridges the gap between the teachers’ available acquired skills and the new teaching skills...
Influence of Information Power on Career Development among Administrative Staff in Public Universities: A Case of the University of Eldoret, Kenya
Abstract: Institutions of higher learning in Kenya are faced with a multiplicity of challenges due to policy shifts that have led to massification of education. The structural adjustment programmes (SAPS) together with o...
Deficit Financing in the Process of Economic Development in Nigeria
Abstract: These empirical research works is anchored on the three fundamental and theoretical arguments that emanated between the Keynesian school, the neoclassical school of thought and Ricardo hypothesis and their view...
Management and Employees Responsibilities as Determinants of Job Performance in Power Holding Company of Nigeria
Abstract:The study investigated the extent of fulfillment of employment responsibilities between the management and employees of PHCN, areas of employment responsibilities, with a view to ascertaining how this influenced...
Analysis of Information Quality, Security Level and Quality of Mobile Application Systems and Its Effects on Customer Satisfaction and the Impact on Customer Retention of T-Cash Applications Telkomsel
Abstract:T-Cash is one of the Pioneers of provider-based e-money services. Although T-Cash is declared successful, consumers are still afraid to use it Because Cultivating trust and attracting customers will save money o...