KNOWLEDGE MANAGEMENT PRACTICES AND THEIR IMPACT ON CREATING VALUE IN JORDANIAN COMMERCIAL BANKS
Journal Title: European Journal of Business and Social Sciences - Year 2017, Vol 6, Issue 1
Abstract
This present research aims at investigating the effect of intelligent use of knowledge management and its application on creating value for the commercial banks in Jordan. To achieve the research objectives, the researcher has used the descriptive analytical method because of its relevance for this kind of research field. Four commercial banks were selected: The Housing Bank, Jordan Bank, Arab Bank, and the Investment Bank. Research samples’ individuals consist of banks managers, head of divisions, and employees. A questionnaire was designed and distributed by the researcher to the participants in the research, and the samples are randomly selected for the purpose of this research. (107) questionnaires out of (150) were analyzed, representing (71.33%). The researcher reaches a set of result and presents recommendations that are believed to contribute positively to the use of knowledge management and ultimately to improve the banks performance by creating value.
Authors and Affiliations
Tharwat Mohammad Al-Hawamdeh, PhD. | Jerash Private University, Jerash/Jordan
Keywords
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