Kualitas Fungsional dan Kepuasan Pasien terhadap Perawat dan Dokter Gigi di Rumah Sakit
Journal Title: Jurnal Administrasi Kesehatan Indonesia - Year 2018, Vol 6, Issue 2
Abstract
Background: The quality of healthcare is an important aspect to be implemented by hospitals as a healthcare facility. Doctors and nurses are human resources that directly provide services to patients. Interpersonal communication between physicians and nurses with patients may influence patients’ satisfaction as an output of service quality. Aim: This study aimed to identify the functional quality of nurses and dentists on patients’ satisfaction at Dental Polyclinic of Dr. R. Sosodoro Djatikoesoemo Bojonegoro Hospital. Method: This research was a quantitative descriptive and observational research. The data were gathered from 68 respondents. Primary data were collected through a questionnaire disseminated for patients at Dental Polyclinic from 14th to 26th of May 2018. The data were processed and analyzed by using 2x2 position matrix. Results: The results show that the functional quality of nurses is in quadrant IV (3.18; 3.21), and functional quality of doctors is in quadrant II (3.48; 3.46). Conclusion: This study concludes the nurses’ functional quality still must be improved and promoted to the patients regarding to their competence, assurance (3S application and nurse's hospitality), and empathy (nurses’ tranquility) while overall dentists’ functional quality (competence, assurance, and empahty) is maximized. Keywords: dentists, functional quality, hospital, nurses, satisfaction
Authors and Affiliations
Afifa Nur Chabibah
Keywords
Related Articles
- EP ID EP463841
- DOI 10.20473/jaki.v6i2.2018.143-148
- Views 132
- Downloads 0
Literasi Informasi Kesehatan Nifas Ibu Hamil Berstatus Sosial Menengah ke Bawah
Background: Post-partum health information is hardly accessible to pregnant women. In fact, post-partum health literacy for pregnant mothers in relation to socio-economic factors allows the decline of post-partum morbidi...
Hubungan Faktor Individu dan Organisasi terhadap Kepatuhan Bidan Menerapkan Standar Prosedur Operasional Cuci Tangan
Background: Infection cases are the major cause of the high rate of morbidity and mortality in the world. Nosocomial infections cause 1.4 million deaths every day in the world. Even the number of nosocomial infections in...
Aplikasi Theory of Planned Behavior dalam Membangkitkan Niat Pasien untuk Melakukan Operasi Katarak
Surgery is the follow-up actions of diagnosis. The biggest revenue in Clinics comes from surgery.The number of patients suffering cataract who do not undergo cataract surgery affects the revenue of Clinics. The problem i...
Analisis Beban Kerja Tenaga Rekam Medis Rumah Sakit Bedah Surabaya Menggunakan Metode FTE
Workload analysis is a human resource planning activity to determine staffs’ needs, so organization goals can be achieved. Human resource planning at Rumah Sakit Bedah Surabaya is done periodically by using Workload Indi...
Penilaian Kepuasan Karyawan pada Sistem Pengelolaan Organisasi di RSUD Dr. Soetomo Surabaya
Background: Assessment of employee’s job satisfaction in an organization management system was conducted periodically by Dr. Soetemo Hospital. The data can be an archive of organizational value, supervision reinforcement...