Persepsi Nilai Pelanggan dan Kepuasan di Klinik Swasta “X” di Surabaya
Journal Title: Jurnal Administrasi Kesehatan Indonesia - Year 2017, Vol 5, Issue 1
Abstract
The increasing number of health service industry caused an increase of health service demand. Keeping service quality is a main key to give good service to patient. One of service quality measurement methods is through patient satisfaction measurement. To service quality which given by health service facility this research aim to identify patient satisfaction toward service quality in Clinic “X” in Surabaya. The research has been implemented with cross sectional design using quantitative approach. The research use questionnaire which given to 89 patients. On patient service quality satisfaction, patient satisfaction toward interaction, service environment and outcome quality is in stratified category. Total satisfaction in stratified category too. Perceived customer value is in good category. Satisfaction on aspect interaction quality and outcome quality is significantly related to perceived customer value. Total satisfaction is significantly related too with perceived customer value.
Authors and Affiliations
Mohammad Rahman Hakim
Keywords
Related Articles
- EP ID EP465099
- DOI 10.20473/jaki.v5i1.2017.91-98
- Views 94
- Downloads 0
Analisis Penggunaan Sistem Pendaftaran Online (E-Health) berdasarkan Unified Theory of Acceptance and Use of Technology (UTAUT)
Surabaya is a pioneer of E-Health innovation in Indonesia by providing online registration system to facilitate to take a quenue number anytime anywhere. The users online registration at RSUD dr.M. Soewandhie Surabaya is...
Kualitas Fungsional dan Kepuasan Pasien terhadap Perawat dan Dokter Gigi di Rumah Sakit
Background: The quality of healthcare is an important aspect to be implemented by hospitals as a healthcare facility. Doctors and nurses are human resources that directly provide services to patients. Interpersonal commu...
Hubungan Kepuasan Peserta Pelatihan dengan Tingkat Pembelajaran Peserta Pelatihan Pencegahan dan Pengendalian Infeksi
Evaluation of training is a systematic process to collect, describe, interpret and present information about the training. Evaluation Prevention and Control of Infection training aimed to analyze the correlation between...
Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Intention to Leave di Rumah Sakit Pura Raharja Surabaya
Turnover can be detrimented to the organization both in terms of cost, resources, and motivation of employees. The purpose is to determine the relationship variables on job satisfaction and commitment with the intention...
Perencanaan Tenaga Teknis Kefarmasian Berdasarkan Analisis Beban Kerja Menggunakan Metode WISN di RSIA KM
Human Resource is one of the main factors that drive the quality of hospital services. Human Resource Planning of pharmaceutical technicians at RSIA KM posed risks to service performance. The objective of this cross-sect...