MANAGING COMMUNICATION DURING CRISIS SITUATION
Journal Title: Scientific Journal of the Military University of Land Forces - Year 2010, Vol 157, Issue 3
Abstract
Continuity of communication in companies seems to be the most significant factor in managing an organisation and in forming its external image. It can be clearly visible during a crisis situation when the process of forming and distributing information is of considerable significance; moreover, the way of managing communication translates directly into results. The main goal of this article is to present communication management in a crisis situation as a conscious tool supporting managing processes in an organisation. Crisis and communication definitions are explained together with their components. Communication barriers limiting its proper and efficient management have been described along with preparations to build a well thought-out communication plan.
Authors and Affiliations
Małgorzata KRYNICKA-DUSZYŃSKA
Keywords
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