MCDA APPLIED TO PERFORMANCE APPRAISAL OF SHORT-HAUL TRUCK DRIVERS: A CASE STUDY IN A PORTUGUESE TRUCKING COMPANY
Journal Title: International Journal for Quality Research - Year 2015, Vol 9, Issue 1
Abstract
Performance appraisal increasingly assumes a more important role in any organizational environment. In the trucking industry, drivers are the company's image and for this reason it is important to develop and increase their performance and commitment to the company's goals. This paper aims to create a performance appraisal model for trucking drivers, based on a multi-criteria decision aid methodology. The PROMETHEE and MMASSI methodologies were adapted using the criteria used for performance appraisal by the trucking company studied. The appraisal involved all the truck drivers, their supervisors and the company's Managing Director. The final output is a ranking of the drivers, based on their performance, for each one of the scenarios used. The results are to be used as a decision-making tool to allocate drivers to the domestic haul service.
Authors and Affiliations
Raquel Morte, Teresa Pereira, Dalila Fontes
Keywords
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