METHODICAL APPROACH TO THE ESTIMATION OF QUALITY OF A MOTOR TRANSPORT ENTERPRISE BUSINESS PROCESSES
Journal Title: Економіка транспортного комплексу - Year 2011, Vol 18, Issue
Abstract
The methodical approach to the estimation of quality of a motor transport enterprise business processes has been developed. As opposed to existing ones, it provides determination of partial indices, which are directed to evaluation of basic descriptions of the process, satisfaction of external consumers’ requirements and influence of the off-grade functioning of analyzed process on realization of other processes. The evaluation of basic process descriptions is suggested to carry out by the indices of estimation of entrance, process and exit quality. The priority number of risks is determined as the index that characterizes criticism of off-grade process implementation consequences and is estimated on the basis of FMEA method.
Authors and Affiliations
Yulia Kogut
Keywords
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- EP ID EP151232
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