Model of Academic Service Quality at School of Management and Informatics in Bandung, Indonesia.
Journal Title: Archives of Business Research - Year 2017, Vol 5, Issue 12
Abstract
The globalization era and the rapid technological developments lead to the high demand of qualified human resources. Thus, educational institutions must produce qualified and highly competitive graduates. . Otherwise, there will be a gap between the human resources with the market needs. The excellent academic service quality for the students is important to reach the goal. The expected services are curriculum service, Teaching and Learning Process, the supporting facilities and infrastructure for Teaching and Learning Process and the supporting system of academic service support. However, the laboratories equipments have not supported the market needs. This study aims to to describe the policy of academic service quality, implementation, monitoring and model of academic service quality improvement in a School of Management and Informatics in Bandung. Moreover, this research uses qualitative naturalistic approach with descriptive method and case study. This study collects the data through interview, observation and document study. Data analysis is done through data display process, data reduction, and data verification through triangulation process. The results show that the curriculum policy has not used the concept of link and match. Theoretically, problems does not exist in the Teaching and Learning process. However, in reality the Teaching and Learning process has not met the users need yet. Furthermore, the there are no monitoring activities both in learning-teaching activities and the practice
Authors and Affiliations
Mardjito Mardjito, Komarudin Komarudin
Keywords
Related Articles
- EP ID EP325797
- DOI 10.14738/abr.512.4016.
- Views 51
- Downloads 0
The impact of financial integration on economic growth Case of Maghreb countries
The relationship between financial integration and economic growth is a vital subject. Many empirical and theoretical works affirmed that financial integration could help countries to increase their growth rate and ameli...
Causal Relationship of Stock Performance and Macroeconomic Variables: Empirical Evidences from Brazil, Russia, India and China (BRIC)
The rise of BRIC (Brazil, Russia, India and China) in the global investment market is still too mysterious to investors. This paper attempts to investigate the causal relationship among quarterly returns of BRIC’s stock...
Do India’s activities in Africa liberate and strengthen Africa’s position in the Euro-African relation?
This research will analyze the economic relationship between India and Africa by analyzing trade, investments, aid and trade agreements. Moreover, this study will investigate whether there is substitution effect for the...
Lean Operations Management in the Telecommunications Industry of Ghana: Triggers, Practices and Benefits
The purpose of this study was lean operations management, what triggers it, its practices and benefits to an organisation. Data was collected through a structured questionnaire among the departments in Millicom Ghana Lim...
Linking Entrepreneurship Education With Entrepreneurial Intentions Of Technical University Students In Ghana: A Case Of Accra Technical University
Entrepreneurship education is essential to the development and promotion of entrepreneurial intentions among tertiary students. The aim of this study was to examine the relative importance of entrepreneurship education a...