Model of On-Line System in the Public Service on Citizen’s Charter Basis
Journal Title: Academic Research International - Year 2014, Vol 5, Issue 4
Abstract
Model and standard of public service on citizen’s charter basis in the government institution is still problematical and demanding for serious attention, along with public demand for performance of public service in the area of governmental bureaucracy. Public complaints about public service given by public servant need to be examined and searched for solution. The importance of service standard on citizen’s charter basis with on-line system in region, especially those agencies which directly connect with the public, such as Puskesmas, the making of KTP, birth certificate, KSK, SIM, STNK, license office, tax office (agency). With the model of on-line system in the public service on citizen’s charter basis, the public will find information; the public will be involved directly in the process of service and determination of system of service procedure in accordance with citizen’s charter made between the public and bureaucrat. If the public all this time just take for granted those what have been decided by bureaucrats, in the citizen’s charter the public participate jointly. But public service with this CC accepts criticism and demand from the public and all kinds of rules issued by government must consider public interest. This will be better and better if model of on-line system is used in public service with this citizen’s charter. The accurate solution for on-line system to determine the correct technological support is to implement software of information system in on-line. The advantages gained if the on-line informational system is used among other thing are: 1) Public service becomes optimal, 2) data become integrated, 3) facility of data access is available for service provider, 4) informational service exists which can be accessed by the public, 5) time, energy, and cost efficiencies become optimal.
Authors and Affiliations
Susi Ratnawati, Juli Nurani
Keywords
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