Evaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization
Journal Title: International Journal of Modern Engineering Research (IJMER) - Year 2013, Vol 3, Issue 5
Abstract
Nowadays, many organizations rely on a business process management system (BPMS) since it provides a systematic approach to aligning organization’s processes with the customers’ needs. There has been much research to study the critical success factors (CSFs) of implementing a BPMS in an organization. To our knowledge, this is the first published study that attempts to study the CSFs for BPMS implementation for each project phase independently. This research will present and study a case of BPMS implementation, located in a Saudi government organization. There was a survey conducted to analyze the CSFs of BPMS for each implementation project phase. Also, this research aims to present the importance of studying CSFs for BPMS implementation not in the whole project but rather for each project phase and to suggest success factors for each phase.
Authors and Affiliations
Abdullah Al-Dahmash, Saleh Al-Saleem
Keywords
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