Non-Technical Managerial Skills Required for Business Managers
Journal Title: Revista CEA - Year 2023, Vol 9, Issue 21
Abstract
Purpose: This study aimed to identify non-technical managerial skills that enhance the performance of technically trained managers in small and medium-sized businesses in Bogotá and Medellín, Colombia. Design/Methodology: The study used a descriptive, quantitative, non-experimental research design. A total of 142 questionnaires were administered to managers, and a focus group was conducted to categorize, select, and propose the required non-technical skills. Findings: The study revealed a correlation of managers’ characteristics, work-related needs, and life circumstances with the development of non-technical skills. Hence, interpersonal skills emerge as crucial for technically trained managers to embark on their careers. Consequently, business schools should reconsider how they teach non-technical managerial skills, so that emotional intelligence becomes the cornerstone for training competent managers. Conclusions: It can be inferred that a non-technically trained manager should prioritize cultivating four non-technical managerial skills: team building, assertive communication, task delegation, and self-awareness. Originality: This article stands apart from other studies on non-technical managerial skills due to its focus on a specific study case involving technically trained managers in SMEs from Bogotá and Medellín, Colombia. In addition, it includes a classification and assessment of these skills within the specified context.
Authors and Affiliations
Miguel Simón Younes Velosa, Alejandro Echeverri Rubio, Jaime Andrés Vieira Salazar
Keywords
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- DOI 10.22430/24223182.2549
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