Optimizing Hotel Management Performance Through Standard Operating Procedures: A Path Model Analysis and Strategic Monitoring Framework
Journal Title: TourismSpectrum: Diversity & Dynamics - Year 2024, Vol 1, Issue 2
Abstract
This study explores the impact of Standard Operating Procedures (SOPs) on the optimization of hotel management performance through the application of a path model. Relationships among key factors, including service quality (X1), operational efficiency (X2), SOP implementation (M), customer satisfaction (Y1), and employee behaviour (Y2), were examined. Pre- and post-implementation scenarios were simulated using an empirical dataset, offering insights into the role of SOPs in improving managerial outcomes. The analysis reveals significant contributions from service quality and operational efficiency to the implementation of SOPs, which in turn drive enhancements in customer satisfaction and employee behaviour. Furthermore, a strategic monitoring framework was introduced to ensure the ongoing adherence to SOPs and the continuous improvement of operational efficiency. The findings underscore the importance of a structured approach to SOP implementation and provide actionable strategies for hotel managers seeking to elevate service standards and performance outcomes.
Authors and Affiliations
Samerdanta Sinulingga, Meutia Nauly, Jonathan Liviera Marpaung, Zulfan, Andrew Satria Lubis, Halasan Sugianto Sibarani
Keywords
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- EP ID EP752414
- DOI https://doi.org/10.56578/tsdd010201
- Views 7
- Downloads 0
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