Organizational Memory and Forgetfulness Generating Vulnerabilities in Complex Environments
Journal Title: BAR: Brazilian Administration Review - Year 2006, Vol 3, Issue 1
Abstract
This article analyzes the relationship between organizational memory and forgetfulness in the generation of operational vulnerabilities, based on a case study carried out with a highly specialized technical team from a multinational company of the automotive sector. The article starts with the presentation of the complexity context of the Brazilian automotive sector in the last decades. It then goes on to discuss the theoretical referential on learning organizations, organizational memory and forgetfulness and organizations with high operational reliability characteristics. Finally, a case study is presented, carried out based on the theoretical concepts described in the body of the article, showing the contradictions and evidence of this relationship.
Authors and Affiliations
Quinello, Robson
Keywords
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