Patient Satisfaction: A study in General and Private Wards of a Multispecialty Hospital
Journal Title: Journal of Medical Science And clinical Research - Year 2015, Vol 3, Issue 6
Abstract
Patient satisfaction is an important measure of the quality of care provided by health care organisations. It is not only important for gaining insights into the perception of the patient’s on the delivery of the health care service, but also a key outcome of care. The p r e s e n t study was undertaken to i d e n t i f y the factors in which the patients are satisfied in the present healthcare delivery at private and general wards and compare the same. The present study was a cross sectional study, data was collected from 100 patients each from general ward & private wards. Result showed that Patients’ were satisfied and willing to recommend this Hospital to others because of the quality of service shown by the Hospital. In particular, Patients of private ward were more satisfied than general wards regarding Timeliness of the treatment, regular evaluation by doctor, availability of doctor in case of emergencies, explanation given by doctor regarding tests, health advice given by doctor, behavior of the nurses, facilities in the rooms (p<0.05). There is no significant difference in the satisfaction level of private & general ward patients regarding discussing ailment with doctor, listening ability of doctor, sympathy & attentiveness of nurses, getting medicines on time, availability of nurses (p>0.05). Regarding other facilities, patients of private ward were more satisfied than general wards in the area of registration, food services, visiting hours, security services, facilities to attendants (p<0.05). There is no significant difference in the satisfaction level of private & general ward patients regarding bed & surroundings in the room, helpful housekeeping staff, changing bed linen, cleanliness of the room, diagnostic services (p>0.05).
Authors and Affiliations
Suresh Sucharitha
Keywords
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