Patient Satisfaction Perceived in the Emergency Department: A Quantitative Study in a State Hospital in Romania
Journal Title: Academic Journal of Economic Studies - Year 2017, Vol 3, Issue 3
Abstract
The paper analyzes the level of satisfaction of the students as patients, who called for urgent medical services during the month of April 2017, aged between 18-30 years. Quantitative marketing analysis was used in the study. Data and information provided by respondents were processed on the basis of a questionnaire comprised of 10 questions. The study shows that 35.3% of the respondents rated the level of cleanliness unsatisfactory and 35.9% of the patients said that the kindness and availability of the medical staff of the emergency department were unsatisfactory. However, 34.4% of the visitors said they would return to the same state hospital if needed, while 51.5% said they did not know if they would go to the same state hospital.
Authors and Affiliations
Mirela Catalina Turkes, Alexandru Olariu, Mirela Matache
Keywords
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