Patient Satisfaction Perceived in the Emergency Department: A Quantitative Study in a State Hospital in Romania
Journal Title: Academic Journal of Economic Studies - Year 2017, Vol 3, Issue 3
Abstract
The paper analyzes the level of satisfaction of the students as patients, who called for urgent medical services during the month of April 2017, aged between 18-30 years. Quantitative marketing analysis was used in the study. Data and information provided by respondents were processed on the basis of a questionnaire comprised of 10 questions. The study shows that 35.3% of the respondents rated the level of cleanliness unsatisfactory and 35.9% of the patients said that the kindness and availability of the medical staff of the emergency department were unsatisfactory. However, 34.4% of the visitors said they would return to the same state hospital if needed, while 51.5% said they did not know if they would go to the same state hospital.
Authors and Affiliations
Mirela Catalina Turkes, Alexandru Olariu, Mirela Matache
Keywords
Related Articles
- EP ID EP219783
- DOI -
- Views 92
- Downloads 0
Infrastructural Development and Growth of Micro, Small and Medium Scale Enterprises (MSME)
A critical perspective on micro, small and medium scale enterprises is the believe that it contributes to improve social and economic advancement of a nation. However, this critical component in an economy remains underu...
Perceived Organizational Culture and Perceived Organizational Support on Work Engagement
The study examines the effectiveness of perceived organizational support, perceived organizational culture on work engagement among academic staff universities. The study adopts quantitative technique and utilized the us...
Terrorism Financing. The Socio-Economic and Political Implications of Boko Haram Insurgency in Lake Chad Basin
Various Scholars account for the actual date of the evolution of Boko Haram terrorist group. However, the sect came to prominence in 2009 following the death of its leader, Mohammed Yusuf in police custody. Aside from th...
The Effect of Services, Price Discount and Brand Equity on Consumer Purchase Decisions in Go-Jek a Technology Start-up Transport
Success in an increasingly competitive online industry, giving an overview to online industry players can offer the right products to consumers, with the best services, discounted prices and those who are famous. Therefo...
Analysis of the Effect of Microfinance Institutions on Poverty Reduction in Nigeria
Credit inaccessibility constitutes a major hindrance to business growth in Nigeria, where a large majority of micro and small business owners do not have adequate collateral to secure a loan. This study examined the effe...