Patient Satisfaction Survey In Surgery Ward: An Emerging Tool In Improving Patient Care
Journal Title: National Journal of Medical and Dental Research - Year 2017, Vol 6, Issue 1
Abstract
As the health care needs of developing countries are different from the developed ones, so are the factors related to patients’ satisfaction. Our aim is to evaluate level of satisfaction and areas where it is lacking among the patients in a surgical ward in a government tertiary care center. Patients were asked to fill a questionnaire at discharge that indicates their level of satisfaction to the care and facilities provided to them. 270 patients (response rate: 90%) filled the questionnaire. We found that majority of patients (91%) were satisfied with the hospital protocol and the surgical management, but general conditions of ward, sanitation and adequate number of staff in wards were major areas of patient’s dissatisfaction (39%).Thus there is need for measuring patients satisfaction using a tailored questionnaire based on local factors to identify the deficient areas and improve the same for better patient care.
Authors and Affiliations
Yogeshwar P Shukla, Ramabhilash Dubey, Ashish Shrivastava, Aditi Dubey
Keywords
Related Articles
- EP ID EP396665
- DOI -
- Views 115
- Downloads 0
Clinical Utility Of Non-Invasive Ventilation In Various Indications Of Acute Hypoxic Respiratory Failure At The Tertiary Care Rural Hospital In Western Maharashtra
Background : Non-invasive ventilation (NIV) refers to delivery of mechanical ventilation with techniques that do not need an invasive endotracheal airway. Compared with invasive mechanical ventilation,...
A Comparative Study Of Concomitant Chemo-Irradiation With Mitimycin –C & FFU Versus Conventional Radiotherapy Alone In Advanced Cases (IIB – IVA) Of Carcinoma Of Uterine Cervix
Background-Over the years, improvements in radiotherapy techniques, the result of treatment in advanced cases of Ca Cx (carcinoma uterine cervix) have not changed and remains between 30 – 40 % in the best of centers. I...
Management Of Intertrochanteric Fractures With Proximal Femoral Nail And Dynamic Hip Screws – Comparison Thereof
The prospective study conducted to manage the intertrochanteric fracture of femur with PFN and DHS. We have interpreted the results and compare the advantages and disadvantages of both the implants. By taki...
Clinical Study Of The Drain In Various Abdominal Surgery
Introduction- The need to drain the peritoneal cavity following abdominal surgery had long been a subject of controversy. Many authors believe that the drainage can limit postoperative complications particularly in the p...
Diagnosis And Management Of Submandibular Duct Sialoliths: Report Of 2 Cases
Sialolithiasis refers to the formation of calcareous concentration or sialoliths in the salivary duct leading to obstruction of the salivary flow, resulting in salivary ectasia, sometimes even dialation of the salivary...