Patient Satisfaction Survey In Surgery Ward: An Emerging Tool In Improving Patient Care
Journal Title: National Journal of Medical and Dental Research - Year 2017, Vol 6, Issue 1
Abstract
As the health care needs of developing countries are different from the developed ones, so are the factors related to patients’ satisfaction. Our aim is to evaluate level of satisfaction and areas where it is lacking among the patients in a surgical ward in a government tertiary care center. Patients were asked to fill a questionnaire at discharge that indicates their level of satisfaction to the care and facilities provided to them. 270 patients (response rate: 90%) filled the questionnaire. We found that majority of patients (91%) were satisfied with the hospital protocol and the surgical management, but general conditions of ward, sanitation and adequate number of staff in wards were major areas of patient’s dissatisfaction (39%).Thus there is need for measuring patients satisfaction using a tailored questionnaire based on local factors to identify the deficient areas and improve the same for better patient care.
Authors and Affiliations
Yogeshwar P Shukla, Ramabhilash Dubey, Ashish Shrivastava, Aditi Dubey
Keywords
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