Patient Satisfaction with Services in Out-Patient Department at Tertiary Care Hospital of Patan District, Gujarat
Journal Title: National Journal of Community Medicine - Year 2017, Vol 8, Issue 6
Abstract
"Introduction: Patient satisfaction is a key determinant of quality of care it is a multidimensional healthcare issue affected by many factors. Patient satisfaction and healthcare service quality can be increased by using a multi-disciplinary approach. Objectives: The study was done to find out satisfaction level of the patient; to study their bio-social characteristics; and to give recommendations regarding improvement in health center ser-vices. Methodology: Study was conducted in GMERS Medical College Dharpur, Patan. Sample size of 151 was calculated Results Results: A total of 151 patients visiting the OPD belonged to 7-75 age groups. Most of the patients (80%) felt that there was good cleanliness in waiting area. Only 50% patients knew about drinking facilities was present in OPD area. Regarding the Doctor-Patient Relationship 90%, patients felt that doctor was listening to them carefully and 79% felt that doctor gave them full information about their disease. Around 70% patients were fully satisfied by the treatment given by the doctor. More than 85% patients felt happy with the behavior of doctors and Nurses towards them. More than 80% patients want to come again. Conclusion: Overall the study showed a good level of satisfaction of patients with OPD services obtained from this tertiary care cen-tre."
Authors and Affiliations
Nitinkumar V Solanki, Deepak B Solanki, Rakesh R Shah
Keywords
Related Articles
- EP ID EP579852
- DOI -
- Views 84
- Downloads 0
Clinico-Haematological Profile and Outcome of Dengue Fever Cases Admitted In 2014 at Tertiary Care Hospital, Rajkot, Gujarat
"Background: Dengue fever (DF) and its severe forms - Dengue haemorrhagic fever (DHF) and Dengue shock syndrome (DSS) have emerged as a notable public health problem in terms of the mortality and morbidity associated wit...
Does Poor Health Index in India Suggest Trouble for National Reforms Like Women Empowerment as per Sustainable Development Goals or Vice Versa?
Introduction: Evidences suggest gender-integrated interventions, which actively probe to identify and amalgamate activities that get down to the role of gender norms and dy-namics, improve national indica-tors related to...
Morbidity Profile of Workers in Brick Kilns under a Gram Panchayat, South India
"Introduction: Brick Industry in India is a small scale industry which employs large number of migrant workers from rural areas. The stress at the work place, long hours of work and poor envi-ronmental conditions in and...
Awareness about Malaria Transmission and Its Preventive Measures among Households in an Urban Area of Mandya, Karnataka
Introduction: Community percep-tion, beliefs and attitude about ma-laria control can influence the na-tional malaria control program im-plementation. This study was con-ducted to assess the awareness of malaria transmiss...
Pattern and Determinants of Birth Weight in a Rural Population of Punjab, India
Introduction: Birth weight is a strong predictor for ensuring healthy life of a newborn and is af-fected by various maternal and so-cial determinants. The study was planned to analyze the pattern of birth weight of newbo...