PATIENTS` SATISFACTION WITH LABORATORY SERVICES AT SELECTED MEDICAL-DIAGNOSTIC LABORATORIES IN VARNA.
Journal Title: Journal of IMAB - Annual Proceeding (Scientific Papers) - Year 2014, Vol 20, Issue 2
Abstract
Aim: To establish the degree of patient satisfaction as factors of quality diagnostic laboratory activity. Materials and methods: Patients` satisfaction with laboratory service was studied by means of an anonymous inquiry of 150 patients from Varna during the February - April 2013. Results and Discussion: The maximum patient satisfaction of laboratory studies indicates a high level of the diagnostic laboratories. The quality of the medical service and professionalism of the staff is the main reason for the patients' preferences. These estimates have an increasing importance for the future of diagnostic laboratories in a developing market of an economy and health system based on the patient choice. Conclusion: Quality of the medical service and professionalism of the staff is the main motive for the preferences of patients, followed by good attitude and personal attention. The overall degree of patients’ satisfaction with the laboratory services was high.
Authors and Affiliations
Emilia Georgieva, Gabriela Tsankova, Violina Kaludova, Neli Ermenlieva
EPIDEMIOLOGY AND SOCIAL BURDEN OF THE FEMORAL NECK FRACTURES.
The incidence of femoral neck fractures, one of the most common traumatic injuries in the elderly increases continuously due to the ageing of population on the planet and urbanization. In terms of global economic instabi...
STRATIFICATION TECHNIQUE IN MAXILLARY ANTERIOR INCISORS RESTORATION.
Background: Because of their main characteristics: transparency, opalescence and color density, the tooth structures are extremely difficult to restore by means of completely inconspicuous restorations of the natur...
REGISTRATION OF INTERNAL MORPHOLOGICAL CHARACTERISTICS OF THE TOOTH USING DENTAL PHOTOGRAPHY
Purpose: Dental photography plays important role in the transfer of information between dentists as well as in communication between them and the dental technicians. It is very important to take precise photos of e...
DEPIGMENTATION OF GINGIVA
Hyperactivity of melanocytes is the reason for dark colour of gingiva, which is absolutely benign condition with only esthetic disadvantage, for people with gummy smilemostly. Depigmentation is a procedure of removing or...
SIGNIFICANCE OF VENOUS GRAFT DIAMETER AND LENGTH FOR PERIPHERAL BY-PASS PATENCY
Objective: To analyze the one-year-patency of infrainguinal arterial reconstructions in relation to venous graft diameter and length. Material and Methods: 56 patent and failed infrainguinal autovenous by-pass rec...