PATIENTS` SATISFACTION WITH LABORATORY SERVICES AT SELECTED MEDICAL-DIAGNOSTIC LABORATORIES IN VARNA.
Journal Title: Journal of IMAB - Annual Proceeding (Scientific Papers) - Year 2014, Vol 20, Issue 2
Abstract
Aim: To establish the degree of patient satisfaction as factors of quality diagnostic laboratory activity. Materials and methods: Patients` satisfaction with laboratory service was studied by means of an anonymous inquiry of 150 patients from Varna during the February - April 2013. Results and Discussion: The maximum patient satisfaction of laboratory studies indicates a high level of the diagnostic laboratories. The quality of the medical service and professionalism of the staff is the main reason for the patients' preferences. These estimates have an increasing importance for the future of diagnostic laboratories in a developing market of an economy and health system based on the patient choice. Conclusion: Quality of the medical service and professionalism of the staff is the main motive for the preferences of patients, followed by good attitude and personal attention. The overall degree of patients’ satisfaction with the laboratory services was high.
Authors and Affiliations
Emilia Georgieva, Gabriela Tsankova, Violina Kaludova, Neli Ermenlieva
Keywords
Related Articles
- EP ID EP94062
- DOI 10.5272/jimab.2014202.500
- Views 118
- Downloads 0
PREMEDICATION PROTOCOLS IN DENTAL PRACTICE IN NON-ALLERGIC PATIENTS.
The aim is to present some of the most prescribed premedication schemes prior to an upcoming dental analgesia in non-allergic patients. These schemes we would like to be proved as “standard protocols” in dental practice...
CURRENT STATUS OF RESEARCH PROJECT ACTIVITIES IN MEDICAL UNIVERSITIES IN BULGARIA
Introduction: In Bulgaria there are five medical universities: in the cities of Sofia, Plovdiv, Varna, Pleven and Stara Zagora. Their main mission is training specialists in the fields of medicine and health care, incre...
YKL-40 IN SERA OF BREAST TUMOR PATIENTS
YKL-40, also known as human cartilage glycoprotein 39, is a member of the “mammalian chitinase-like proteins”, but lacking of chitinase activity. Increased variations in serum concentrations are associated with inflammat...
SCREENING FOR POSTSTROKE COGNITIVE IMPAIRMENT VIA MINI MENTAL STATE EXAMINATION AND MONTREAL COGNITIVE ASSESSMENT SCALE
Objective: The aim of our study is to examine cognitive performance after mild stroke via Mini Mental State Examination (MMSE) and Montreal cognitive assessment scale (MoCA) and to compare the results. Material and meth...
IN VIVO ANALYSIS OF SOME KEY CHARACTERISTICS OF THE APICAL ZONE IN TEETH WITH CHRONIC APICAL PERIODONTITIS.
Introduction: The pathogenesis of internal and external resorptive processes in the dental tissues and those of the periapical zone is not fully understood, but the main purpose, either in teeth with internal resor...