PENGARUH INFORMATION QUALITY, SYSTEM QUALITY, DAN SERVICE QUALITY TERHADAP PERCEIVED FLOW (Studi Kasus Pada Pengguna Aplikasi Traveloka)
Journal Title: Jurnal Ekobis Dewantara - Year 2018, Vol 1, Issue 12
Abstract
Penelitian ini bertujuan untuk menguji Pengaruh Information Quality, System Quality, dan Service Quality terhadap Perceived Flow. Penelitian ini dilakukan pada 195 responden di Yogyakarta dengan responden para pengguna Aplikasi Traveloka yang melakukan setidaknya transaksi satu kali dalam enam bulan terakhir. Hasil penelitian ini menunjukkan: 1) information quality berpengaruh positif terhadap perceived flow, 2) system quality tidak berpengaruh positif terhadap perceived flow, 3) service quality berpengaruh positif terhadap perceived flow.
Authors and Affiliations
Henry Oktaviana Saputra
Keywords
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- EP ID EP658053
- DOI 10.26460/ed_en.v1i12.813
- Views 221
- Downloads 0
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