PENGARUH KUALITAS PELAYANAN TERHADAP KEPERCAYAAN DAN KESETIAAN KONSUMEN
Journal Title: Jurnal Economia - Year 2018, Vol 14, Issue 1
Abstract
This study aimed to find out the effect of service quality on consumers trust and loyalty, and the effect of trust on the consumers loyalty. This study was causal associative quantitative approach. The subject of this research was citizen of Yogyakarta who have or still use the shipping services at PT. Pos Indonesia. The results of this research showed service quality positively affects consumers trust, service quality positively affects the consumers loyalty, and trust positively affects the consumers loyalty.
Authors and Affiliations
Nurhadi Nurhadi, Asriel Azis
Keywords
Related Articles
- EP ID EP334696
- DOI 10.21831/economia.v14i1.13130
- Views 96
- Downloads 0
PENGARUH EARNING PER SHARE, PRICE TO BOOK VALUE, RETURN ON ASSET, DAN RETURN ON EQUITY TERHADAP HARGA SAHAM SEKTOR KEUANGAN
Abstract: The Influence of Earning Per Share, Price to Book Value, Return on Asset, and Return on Equity to Stock Price in Finance Company. The research purpose is to examine the influence of EPS, PBV, ROA and ROE to sto...
ANALISIS FAKTOR-FAKTOR YANG BERPENGARUH PADA MINAT BERWIRAUSAHA MAHASISWA
Abstract: The Factors Affecting the Entrepreneurial Intention of College Students. The alternative to solve an unemployment problem is to empower the educated person through entrepreneurship programs at colleges that are...
ANALISIS KETERKAITAN SEKTOR PERTANIAN DAN PENGARUHNYA TERHADAP PEREKONOMIAN INDONESIA (ANALISIS INPUT OUPUT)
Abstract: Linkage Analysis of Agricultural Sector and Effect on the Economy in Indonesia (Input-Output Analysis). The agricultural sector is still the mainstay of job creation in large enough quantities compared to other...
IMPLEMENTASI PENGHAPUSAN BARANG MILIK DAERAH RUSAK BERAT PADA PEMERINTAH KOTA MATARAM
This study aimed to determine and analyse the disposal process of Regional Property or known as Barang Milik Daerah (BMD), which were heavily damaged, in Mataram City Government in accordance to Ministry of Home Affairs...
KINERJA KLINIS SEBAGAI PREDIKTOR KEPUASAN PASIEN DENGAN MODERASI PRIORITAS KEGAWATAN PASIEN
Abstract: Clinical Performance as Predictor of Patient Satisfaction with Moderation of Patient Priorities. This study objective is to determine satisfaction predictors of clinical performance with triage as moderation. T...