Pengaruh Responsiveness Perawat dalam Praktik Komunikasi Terapeutik terhadap Kepuasan Pasien Instalasi Rawat Inap RSU Haji Surabaya
Journal Title: Jurnal Administrasi Kesehatan Indonesia - Year 2018, Vol 6, Issue 2
Abstract
Background: Patient’s satisfaction is one of indicators measured in the hospital minimum service standards. In Installation of Inpatient (IRNA) of Haji Surabaya hospital, there are 17 indicators, but only nine are met (52.94%). One of them is patients’ satisfaction level amounted to 74.35% out of the standard (82%). The high number of complaints on nurses’ competence in providing services causes the unachieved patients’ satisfaction. There were 61 complaints from 2014 to 2017. Aim: This study aimed to analyze the influence of nurses’ responsiveness to patients’ satisfaction of in-patient installation (IRNA) at Haji Surabaya Hospital. Method: The questionnaires used Likert scale 1-5 for independent variables and dependent variables. The scoring scales for the independent variable or nurses’ responsiveness range from strongly disagree to strongly agree. Meanwhile, the scoring scale for the dependent variable ranges from very dissatisfied to very satisfied. Results: The findings indicated that there was a significant influence of responsiveness on patients’ satisfaction amounted to 0.003 (<α = 0.05). This indicated that the better assessment on the nurses’ responsiveness is, the more satisfied the patients are at in-patient installation (IRNA), Haji Surabaya Hospital. Conclusion: It can be concluded that more than 20% of responses was satisfied with the nurses’ responsiveness. The hospital needs to hold a human resource training especially a nurse-patient therapeutic communication training for maintaining the service quality at the hospital.
Authors and Affiliations
Ajenk Nanda Saprilla
Keywords
Related Articles
- EP ID EP463916
- DOI 10.20473/jaki.v6i2.2018.173-179
- Views 86
- Downloads 0
Beberapa Faktor yang Berhubungan dengan Keaktifan Kader Posyandu di Desa Pengadegan Kabupaten Banyumas
Background: Posyandu is a maternal and baby clinic to decline the infant mortality rate, infant birth rate, and maternal mortality. The success of activities in Posyandu depends on the cadre’s activeness. Data obtained f...
Evaluasi Sistem Pelaporan Insiden Keselamatan Pasien di Rumah Sakit
Background: Incident reporting systems are designed to obtain information about patient safety and used for organizational and individual learning. Aims: The objective is to evaluate the implementation of patient safety...
Analisis Penggunaan Sistem Pendaftaran Online (E-Health) berdasarkan Unified Theory of Acceptance and Use of Technology (UTAUT)
Surabaya is a pioneer of E-Health innovation in Indonesia by providing online registration system to facilitate to take a quenue number anytime anywhere. The users online registration at RSUD dr.M. Soewandhie Surabaya is...
Penilaian Kualitas Informasi Dokumen Rekam Medis Rawat Jalan
Performance evaluation was showed that average service time from January to October 2016 was 35.56 minutes. The average service time ensuring provision of medical records of outpatients was under targets because the stan...
Pentingnya Perencanaan dalam Program Imunisasi di Dinas Kesehatan Kota Surabaya
Plannig of the health program in district level has been more dominated by top-down process. The targets specified from top level are ususally based on national projections and incompatible with the real situation in thi...