PERANCANGAN APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS WEB PADA PT. BANK INTERNASIONAL INDONESIA CABANG PONTIANAK
Journal Title: Sisfotenika - Year 2013, Vol 3, Issue 1
Abstract
Design of Customer Relationship Management Web-Base Application for PT Bank Internasional Indonesia, Tbk. branch of Pontianak. This study aims to to develop an CRM application to provide the best services to their customers, and than to ccommodate some complaints from the customers, and manage relationships with customers in order that the customer loyalty is remains awake and does not switch to another bank. Designing CRM begins with identifying the needs of the system, and than created the system design with UML diagrams. The result is an web-based application of CRM that has the facility to manage customer data, banking product display, and display the frequently ask questions FAQ). It also includes complete customers personal data which includes date of birth, hobbies and habits of the customer must be clearly understood by the CSO or relationship officer to support services exclusively to customers who have given a major contribution to the BII branch of Pontianak.
Authors and Affiliations
Hasan
Penerapan Google Drive Untuk Efisiensi Penyimpanan Bahan Ajar Yang Dapat Mendukung Sistem Informasi Bahan Ajar Pada Perguruan Tinggi Berbasis Mobile Aplikasi
Bahan ajar sangat bermanfaat sebagai sumber pengalaman belajar secara langsung. Bahan ajar juga dapat membantu memecahkan masalah pendidikan dan memberi informasi positif karena dapat menuntun mahasiswa untuk berfikir, b...
Kombinasi Arnold Cat Map dan Modifikasi Hill Cipher Menggunakan Kode Bunyi Beep BIOS PHOENIX
Safeguarding and securing a secret data is something that must be done either in personal, organizational, corporate or governmental data but not a few do not know how to secure data, especially in a message, so this res...
STRATEGY SELECTION ON SOFTWARE INDUSTRY BASED ON GE MULTI-FACTORS PORTFOLIO MATRIX
Strategy Selection on Software Industry Based on Ge Multi-Factors Portfolio Matrix. Based on some data, we found that half of software project had been fail to fulfill their needs for information processing, storage, sea...
Desain Sistem Informasi Penjadwalan Laboratorium Terbuka (Studi Kasus : Laboratorium Terbuka STMIK Palcomtech)
Laboratorium merupakan suatu ruangan yang digunakan untuk kegiatan penelitian terbatas. Laboratoium juga diterapkan di sekolah atau di perguruan tinggi. Laboratorium tidak hanya digunakan sebagai tempat penelitian tetapi...
PERANCANGAN MEDIA PEMBELAJARAN DENGAN PENERAPAN METODE JIGSAW
Pembelajaran dapat dilakukan secara individu maupun secara kelompok. Terdapat beberapa pendekatan atau metode dalam pembelajaran kooperatif, salah satunya adalah metode Jigsaw. Model pembelajaran “Kooperatif Jigsaw” yait...