Perception of OPD Attendees in Rural Health Training Centre on Medical Care in Aligarh
Journal Title: Saudi Journal of Medical and Pharmaceutical Sciences - Year 2016, Vol 2, Issue 11
Abstract
Abstract: The Government of India has made primary health centres institutions to provide primary health services for rural and tribal sectors.But shortcomings in the delivery of health care services has resulted in lesser utilization rates.Patients perception about quality of care often determines whether they seek and continue to use services.The aim of this study was to determine the common motivators for the OPD attendees to come to the RHTC for health services and to record the perception regarding the quality of health care received from the OPDs of the RHTC.A cross-sectional study was carried out in Rural Health Training Centre(RHTC) of the Department of Community Medicine, J. N. Medical College , A.M.U., Aligarh. The patients attending the OPDs of RHTC,above the age of 21 years were selected for the study. The study period was of 2 months:August-September,2013.A total of 200 patients were selected for the study. Data was collected using a pretested semi-structured questionnaire.Informed consent was taken from the study subjects. The data was analysed by using SPSS software.Most of the patients came to RHTC because of free drugs supply(94%) and because the centre was near their house(88%).75% of patients had faith in doctors and staff of RHTC and 73% believed that health information provided was satisfactory.More than half of patients came directly to RHTC. One -fourth of the patients under study went for village level practitioners before attending the OPDs of RHTC. Few went for some other institution and very few believed in home remedy only.60% were happy with the treatment received at OPD, 30% were partially happy and 10% were indifferent.One of the measures of the quality of health care is by assessing client satisfaction.There is a need for interventions in terms of time spent at the facility, which would promote good customer-focussed service delivery.As we are providing facilities for preventive and curative health care delivered at the doorstep of the people, it is important to ascertain the level of utilization and reasons for non-utilization. Keywords: Perception, OPD attendees, RHTC
Authors and Affiliations
Uzma Eram, Salman Shah, Tamanna Z
Keywords
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