Performance assessment of internal logistics for service companies
Journal Title: Revista Facultad de Ingeniería-Universidad de Antioquia - Year 2015, Vol 1, Issue 74
Abstract
The present research aims to propose a model for evaluating the performance of the internal logistics for a service company, based on Multicriteria Constructivist methods, towards a systematic mapping of the current context situation, aiming to find opportunities to improve its processes. It was found that, considering the difficulties of managing logistics flows, the method allows assisting in the identification, organization, measurement and integration of the variables through a systemic and participatory manner. As practical implications, it was provided conditions for the company to measure its actions, sustaining indexes for goal setting and periodic assessments. This research also presents the importance of this type of methodology for the provision of logistics services, a subject underexplored in the scientific literature, especially when using constructivist approaches.
Authors and Affiliations
Vanessa Teresinha Alves, Julio Cezar Mairesse-Siluk, Alvaro Luiz Neuenfeldt- Júnior, Marlon Soliman, Lissandro Dorneles Dalla-Nora
Keywords
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Performance assessment of internal logistics for service companies
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