Performance, Barriers, and Satisfaction of Health Care Workers Toward Electronic Medical Records in Jeddah, Saudi Arabia
Journal Title: International Journal of Medical Research Professionals - Year 2018, Vol 4, Issue 2
Abstract
Background: Improvement in the quality of health care through utilizing an electronic medical record (EMR) system depends on getting the greatest number of physicians to effectively use the system. Objectives: To assess performance, satisfaction, and barriers influencing the implementation of EMR systems in different departments and centers of a tertiary hospital. Methods: A cross sectional analytic study was carried out across all sectors, departments, centers, and clinics of a tertiary hospital in Jeddah, Saudi Arabia, during the year of 2017. All health care providers (n = 2553) were invited to participate. A self-reporting questionnaire consisting of multiple choice closed-ended questions comparing EMR’s to routine paper records was utilized through the institutional e-mail, using the Perseus online survey application. Results: The study included 1010 health care providers out of the targeted 2553, giving a response rate of 39.6%. Of those surveyed, 49.1% aged below 35 years, 62%were females, and 53.1% were Saudis. Overall, 64.8% of the participants found the performance of some tasks easier when utilizing EMR compared to previous routines. Participants agreed to be satisfied with the system’s information and terminology (68.6%), screen design and layout (72.9%), system capabilities (41.7%), technical support and service (50.7%), and ease of use (72.7 %). Health care providers who have attended EMR training expressed higher significant scores concerning the performance of EMR (p<0.001). The highest agreed upon barriers by the participants were the temporary loss of access to patient records if the computer crashes or power fails (65.5%), privacy and security concerns (54.5%), and lack of proper doctor-patient communication (48.4%). Conclusions: The performance of EMR and satisfaction with its use among the health care workers in Jeddah, Saudi Arabia, is generally acceptable, particularly among those who have attended training courses in EMR.
Authors and Affiliations
Hanan Fahad AlOtaybi, Rajaa Mohammad Al-Raddadi, Adnan Munshi, Farah Hassan Bakhamees, Abdullah Khalid Mohammed khalil, Yasmin Hussein Mukhtar
Keywords
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- EP ID EP538134
- DOI 10.21276/ijmrp.2018.4.2.026
- Views 69
- Downloads 0
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