Policies Contribution and Integrated Quality Management to Improve the Quality of Services in Primary and Secondary Education in the Banten of Province 21 St Centuruy The Era of the Revolutionary 4.0
Journal Title: Journal of Economics, Finance and Management Studies - Year 2021, Vol 4, Issue 11
Abstract
The success of an organization is largely determined by the management model that is applied, sedangkan keberhasilan manajemen ditentukan oleh pemimpinnyaespecially in primary and secondary education which has a central and very strategic role for the continuation of the next higher education. this strategic role will be more effective if educational institutions can implement integrated quality management education services in the 21st century revolutionary 4.0, This management model is considered appropriate, because this management focuses on customer satisfaction, both internal customers and external customers. on this basis in this study, researchers used a quantitative descriptive research approach with descriptive statistics, while the focus of the problem was ; “policy contribution and integrated quality management in improving the quality of basic and secondary education services in Banten province in the 21st century revolutionary 4.0 ”, to get data the researcher acts as a human instrument, and is assisted with data collection guidelines such as interview guidelines, observation and questionnaire, addressed to the research data source as many as ninety heads and ninety teachers. From the results of the research and discussion, it can be stated that the contribution of integrated policies and quality management in improving the quality of education services Primary and secondary education in the Banten province of the 21st century industrial revolution 4.0 contributed well to an average of 0.232 for elementary school, 0.246 for junior high school and 0.214 for upper secondary school. on this basis, it is time for the establishment of primary and secondary education to be unable to implement a service management model, because of this service management model, expected to improve the quality of services in primary and secondary education effectively, continuously and continuously .
Authors and Affiliations
Prof. Dr. Sudadio, M. Pd
Keywords
Related Articles
- EP ID EP706397
- DOI 10.47191/jefms/v4-i11-11
- Views 60
- Downloads 0
Credit to Private Sector, Corruption Perception and Economic Growth of Comesa Countries
Credit to Sector private is known as financial resources given to the private sector, including loans and advances, non-equity securities purchases, trade credits, and other receivables, that establish a claim for recove...
The Influence of Financial Distress, Debt, And Profitability on the Audit Opinions of Going Concerned with Industry-Specialist Auditors as Moderating Variables
This study aims to examine the effect of financial distress, debt, and profitability on the acceptance of going concern audit opinions with the industry-specialist auditors variable as the moderating variable, this resea...
Green Hrm and Employee Performance: How Organizational Culture Plays A Mediating Role
This research looks at how green HR management affects employee performance through the medium of organizational culture. With the increasing demand for environmentally friendly practices, businesses are feeling the heat...
The Impact of Perceived Ease of use and Customer Trust on Service Attractiveness: Investigating the Moderating Effect of Age in Digital Healthcare Service
Customer expectations for ease of use and trust when using digital healthcare services have also increased, urging the need to understand how these factors may impact service attractiveness. The study aims to test how ea...
The Role of Authentic Leadership and Organizational Culture on Work Behavior Mediated By Work Engagement of Employees in LPD Kuta District
By understanding the work behavior of employees, the company will find it easy to manage and understand its employees with the aim of creating a consistent and positive work environment, so that all activities in the com...