Predictors of Users' Satisfaction with E-payment System: An Empirical Evidence from Balochistan
Journal Title: UNKNOWN - Year 2022, Vol 3, Issue 1
Abstract
This study suggests a research model to explain how the independent variables relate to one another(perceived security, perceived speed of e-payment, perceived ease of payment, convenience, anonymity, traceability) and dependent variable (satisfaction with e-payment) to see if the academic and nonacademic employees' satisfaction level is increased or decreased with the use of electronic payment system. To find out the links among the aforementioned variables, the present study disseminated questionnaire among 350 employees including the teaching and non-teaching staff of four universities i.e. University of Balochistan, BUITEMS, University of Loralai, and University of Turbat. In the present study, convenience sampling was employed.. In the current study, 219 responses were recorded using a convenience sampling method for data collection. The descriptive data analysis was done using SPSS. Partial least squares structural equation modeling (PLS-SEM) was utilized to analyze the hypothesized model and found full support for all the hypotheses of this study. The outcome of the study reveals that the employees get satisfied when they get their salaries and other transactions through a proper E-Payment system. The employees can use these services while travelling or at home or sitting at their offices. Therefore, it really sounds beneficial to use e-payment system in the modern era. This study also checked that what else e-payment value-added services are desired by the employees. Based on such contribution, this study focused on exploring the users' satisfaction through e-payment system. The work presents future directions for research as well as theoretical and practical consequences.
Authors and Affiliations
Arsalan Khan Syed Khalil Ahmed
Keywords
Related Articles
- EP ID EP733166
- DOI 10.55737/qjssh.149301554
- Views 112
- Downloads 0
Behavioral Bias of Equity Investors in Different Market Conditions and Events in Pakistan Stock Exchange (PSX)
The herding behavior of equity investors in the Pakistan Stock Exchange (PSX) is examined in this study. There are two ways to look at herding behavior: first, in different market conditions, like bull and bear, extreme...
Life of Communication Process: A Critical and Philosophical Approach Study of Communication Process
Contextualizing Life of Communication is the study conducted to interpret the philosophical developments respective to critical approaches of Communication as a discipline, Communication as an idea, Communication as a pr...
A Posthumanist Study of Stigmatization of AI in Sawyer's Mindscan and Dick's Do Androids Dream of Electric Sheep?
This study examines the ethical and sociological implications of artificial intelligence (AI) and its Stigmatization in Contemporary American Science Fiction (CASF), with a focus on AI dominance and societal marginalizat...
Applying the Philosophy of Total Quality Management to Curriculum Design and Delivery
Curriculum is an essential element of education required to capacitate individuals for life. To meet upcoming demands of 21st century it is necessary to apply modern management philosophy known as Total Quality Managemen...
Internet Gaming Disorder and Competitiveness: A Cross-Sectional Study
Internet Gaming Disorder (IGD) and Competitiveness are growing challenges for adolescents. This cross-sectional study examines IGD and Competitiveness in adolescent boys (N = 220) and girls (N = 135) who play online game...