PRODUCT AND SERVICE RELIABILITY ESTIMATION
Journal Title: Journal of Engineering Management and Competitiveness (JEMC) - Year 2019, Vol 9, Issue 2
Abstract
Some manufacturers in Europe neglect to determine the reliability of products and services, although reliability is a very significant magnitude of the quality of process results (semi-finished product, product, documentation, service). They usually declare the amount of reliability the way their competitor did, not realizing the real differences between the individual process results, which certainly causes unnecessary costs. When they declare higher reliability, then losses occur due to the high cost of customer complaints, and when they declare lower reliability, then losses arise due to large losses in demand for the results of market processes. In America, a different approach is taken to consider reliability, which involves designing, planning, and verifying the reliability of process results, using special computer programs and electronic computers. Reliability design allows defining the reliability of systems and components of process results, according to the requirements of critical quality characteristics, thereby achieving the required level of quality. Reliability planning enables the preparation of reliability checks by developing a test plan, reliability and warranty plan, a forecasting plan and a product or service guarantee plan. The reliability check makes it possible to determine the true reliability of the results of the process after experimental testing, under long-term real conditions or under short-term accelerated conditions, with the application of certain higher loads. This paper discusses the elements of stability and reliability and proposes the necessary procedure for selecting the design, planning and checking the reliability of process results. Using this selection, the procedures for designing, planning, and verifying the reliability of certain process results are shown here.
Authors and Affiliations
Branko Z. POPOVIĆ
SIX SIGMA AND SIX SIGMA SYSTEM IN THE FUNCTION OF QUALITY AND PROFITS INCREASE
Quality is the degree to which a set of permanent characteristics fulfills default, set, contracted or planned requirements for the result of the process (semi-finished product, product, documentation, services). There i...
PROJECT RISK MANAGEMENT IN IRANIAN SOFTWARE PROJECTS
Many Software development organizations suffer chronic problems of cost overruns, schedule slips and projects that do not meet the originally specified functions in almost all software projects. This study is commenced b...
A LIGHTWEIGHT INDUCTIVE METHOD FOR PROCESS ASSESSMENT BASED ON FREQUENT FEEDBACK: A STUDY IN A MICRO SOFTWARE COMPANY
Software process assessment is the most important phase in process improvement projects since it enables identification of all process issues that need to be improved. Small and micro software companies suffer from sever...
THE IMPACT OF THE NUMBER OF RETAIL OUTLETS ON THE MARKET SHARE OF CONSUMER GOODS' RETAIL BRANDS
The paper presents the research results of effects of retail brands of consumer goods on the market share they have in Serbia. In particular, the research includes the impact of the retail format on the growth or decreas...
ANALYSIS OF THE PROCESS RELATED TO THE OPERATIONS MANAGEMENT OF THE RAIL TRACTION VEHICLES IN JSC "SERBIAN RAILWAYS"
In the study, issues related to the operations management in railway were elaborated, with special emphasis on the operations management of rail vehicles and main parameters in its activities and in the railway functioni...