PROSPECTS FOR IMPLEMENTATION OF THE SYSTEM OF ELECTRONIC ADMINISTRATIVE SERVICES IN UKRAINE
Journal Title: «Приватне та публічне право» - Year 2017, Vol 3, Issue
Abstract
The article emphasizes that in the era of the information society, electronic services play an important role in ensuring the principle of the availability of information. For the development of a democratic society, it is necessary to ensure access and openness of information, especially of state authorities, local self-government and lawenforcement structures. It is important for each citizen to have a two-way relationship with these social institutions. Therefore, the strategic goal of e-government of each state is to change the relationship between the authorities and the society – improving the scope of provision of electronic services to the population and business representatives, as well as increasing the participation of all citizens in the processes of management of society and the state. An important part of these processes is the sphere of administrative services, which began to be formed with the adoption of the “Concept of Administrative Reform” and is regulated within the framework of the Law of Ukraine “On Administrative Services”, which directly established the provision of administrative services to the population in electronic form. The article is devoted to the research of perspectives of development of the system of administrative services in electronic form in Ukraine. The present state of the provision of electronic administrative services is considered. The study, with concrete examples, suggests that the development of e-government in Ukraine, including the provision of administrative services in electronic form, is constrained by the presence of a large number of various problems that remain unresolved or, as in most cases, they find their solution to paper but not implemented in practice. A modern regulatory framework is based on which the provision of electronic services in the administrative sphere is carried out. In particular the Оrder of the Cabinet of Ministers of Ukraine “On Approval of the Action Plan for Implementation of the Concept for the Development of the Electronic Services System in Ukraine for 2017–2018” of 14 June 2017 is analyzed. In addition, information is provided on the implementation of some innovative ways of providing electronic administrative services in various regions. The results of monitoring studies on the quality of providing electronic administrative services in different cities of the country are outlined and compared with previous years. The article highlights the positive effects of foreign experience in providing administrative services to citizens through a single national web portal providing administrative services and integrated web portals providing administrative services to local authorities that are developed with a similar interface and external architecture of the site. As a result, it has been determined that for the successful provision of administrative services in electronic form, it is necessary to overcome the problems of unification, systematization and standardization at the national level and ensuring a sufficient level of public awareness.
Authors and Affiliations
А. О. Іванчук, О. Ю. Волкович
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