Protection of Consumers’ Rights in Railway in the Slovak Republic
Journal Title: Yearbook of Antitrust and Regulatory Studies - Year 2017, Vol 10, Issue 16
Abstract
The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. The aim is to start a discussion on customers’ rights in the Slovak Republic because in the last couple of years the total number of rail customers is on the rise.
Authors and Affiliations
Matej Horvat, Hana Magurová, Mária Srebalová
Keywords
Related Articles
- EP ID EP318720
- DOI 10.7172/1689-9024.YARS.2017.10.16.9
- Views 70
- Downloads 0
Grounds for Private Enforcement of Albanian Competition Law
Infringements of competition law can cause serious harm to both consumers and undertakings. Aside from the development of public enforcement of competition law, much focus has been placed in recent...
Guidance on the Limits for the Use of Restrictive Clauses in Commercial Lease Agreements – Once Again on Restrictions “by Object”.Case Comment to the Preliminary Ruling of the Court of Justiceof 26 November 2015 SIA ‘Maxima Latvija’ v Konkurences padome (Case C-345/14)
The Court of Justice (hereinafter, CJ or Court) held in case C-345/14 SIA ‘Maxima Latvija’ v Konkurences padome that the inclusion of a clause that allows a tenant to indirectly select a neighbour of adjoining...
Special Report on the Centre for Business Law and Practice, University of Leeds
The Centre for Business Law and Practice is a leading research centre based at the University of Leeds in the United Kingdom. Bringing together over twenty experienced academics (almost half of which are full prof...
Life after Menarini: The Conformity of the Hungarian Competition Law Enforcement System with Human Rights Principles
The corporate human rights development was fueled by the increasing amount of fines imposed on both European and national level. For many years, the jurisprudence of the ECtHR has classified administrative, including com...
Insights from the Slovak Hybrid Mail Services Case. Case Comment to the Judgement of the General Court of 25 March 2015 and Order of Court of Justice of the EU of 30 June 2016 Slovenská pošta v Commission (Cases T-556/08, C-293/15P) .
The Slovak hybrid mail services case (or Slovenska posta case) is truly unique in EU jurisprudence. Within the last decade, the European Commission rarely applied Article 106(1) in conjunction with Article 102 TFEU to ch...