Qualitative Analysis: Evaluation of Bureaucracy Reform Program(Case Study at the State Personnel Agency)
Journal Title: Saudi Journal of Humanities and Social Sciences - Year 2018, Vol 3, Issue 3
Abstract
Abstract:This research is to evaluate the bureaucracy reform program at State Personnel Agency. The evaluation focused on five stages, namely design, installation, process, product and benefit. Qualitative approach used in this research with using discrepansy evaluation model design. Data collecting with in-depth interview, observation and documentation study. Interview conducted with administrator and official of State Personnel Agency as a key informant. Data analyzed quantitatively through data reduction, data display, and conclussion drawing. The evaluation results toward the bureaucratic reform program at State Personnel Agency shows: (1) the program has been well defined which is indicated by an explanation of the urgency aspect, has clear goals and objectives, and equipped with key success indicator for measures program success, (2) the program has been well designed including the formulation of implementation guidelines, resource preparation, work programs, and evaluation and monitoring, (3) implementation of eight areas of changes which cover organizational structuring, structuring of governance management system, structuring of human resources management system, harmonization of legislation, strengthening of supervision, strengthening of performance accountability, public services, mindset and work culture is good. Although generally good, but has not shown the ideal conditions if associated with position of State Personnel Agency as a pioneer and role model for the ministries or other institutions in the implementation of bureaucratic reform program, (4) the implementation of the bureaucratic reform program has given positive results in the improvement of the quality of clean bureaucracy and free of corruption, collusion and nepotism, the quality of public services, and the capacity and performance accountability, and (5) the implementation of bureaucratic reform programs can provide positive benefits in improving bureaucratic governance, enhance the positive image and improve the apparatus job performance. Therefore, State Personnel Agency needed to improve the implementation of bureaucracy reform program continuously in order to achieve the optimal results. Keywords:Program evaluation, and bureaucracy reform, discrepansy evaluation model.
Authors and Affiliations
Ramli Effendi Idris Naibaho
Keywords
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