QUALITY AND SUPPLY CHAIN MANAGEMENT INTEGRATION: A CONCEPTUAL MODEL OF ETIHAD AIRWAYS
Journal Title: ULUSLARARASI AFRO-AVRASYA ARAŞTIRMALARI DERGİSİ - Year 2018, Vol 3, Issue 6
Abstract
Quality and Supply chain management are one of the most significant changes in the paradigm of modern management, recognizing that companies now compete not as exclusively autonomous entities but rather as supply chains. This approach leads both researchers and practitioners to identify the ways to improve work methods that allow to go beyond the boundaries of individual organizations and build effective and efficient links with suppliers and customers in the supply chain process. Numerous companies tried to optimize their own value chains and have not consider what effect these decisions have on their suppliers or customers. Conceptual modelling is one of the steps of a modelling project that lies between the stages of posing a problem and developing a computer model. Therefore, one of the main purposes of the article is to reflect Etihad Airways (UAE based company) and to take advantage of quality and supply chain management as a combination of factors impacting on enhanced customer service and better company’s performance.
Authors and Affiliations
Almaz Sandybayev
Keywords
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- EP ID EP335331
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