QUALITY ASSESSMENT OF REPRODUCTIVE AND CHILD HEALTH SERVICES IN KAMRUP DISTRICT OF ASSAM
Journal Title: Journal of Evolution of Medical and Dental Sciences - Year 2017, Vol 6, Issue 62
Abstract
BACKGROUND The provision of good quality care is the main thrust of the RCH programme. Greater emphasis is given to better quality of services as compared to the previous National Family Planning Programme. Objectives- 1) To assess the quality of RCH services, 2) To assess the client’s satisfaction level availing the RCH services provided by the health professionals, 3) To make recommendations based on findings of the studies. MATERIALS AND METHODS The study was conducted in 3 CHCs, 5 PHCs and 10 S/Cs randomly selected in Kamrup District of Assam during August 07-July 08. The study instruments were a) quality assessment checklists for CHC/PHC and also for S/Cs and exit interview with the clients availing the RCH Services. The data was collected from records, interviews of the health personnel and the clients availing the RCH services and lastly by observation method. RESULTS The quality of reproductive and child health services was assessed by three dimension of quality requiring measurement using a system approach-inputs, process and outputs. CONCLUSION The quality of RCH services was found to be better at CHCs than the PHCs.
Authors and Affiliations
Alpana Priya Rabha, Jutika Ojah, Anjanamoyee Saikia
Keywords
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- EP ID EP230546
- DOI 10.14260/Jemds/2017/983
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