Quality of Physician Service in Ahvaz Community Health Centers in 2016
Journal Title: Journal of Health Research in Community - Year 2018, Vol 4, Issue 3
Abstract
Introduction and purpose: The quality of service is an important factor in improving the satisfaction of clients referring to community health centers and the primary health care system. The aim of this study was to determine the quality of physician services of community health centers in Ahvaz, Iran, during 2016. Methods: This cross-sectional study was conducted on 200 patients referring to physicians at 14 community health centers. The participants were selected through a random sampling technique. Data were collected using Quality of Service questionnaire (Servqual), which evaluates the quality of services in five dimensions (22 questions). Results: In this study, 73% of the patients were female and the mean age was 32.8±8.6 years. The mean of the waiting time for the service was 11.09±10.8 min and the mean of visit time was 5.92±3.9 min. The findings showed that the most desirable aspect of the quality of the physician services was "assurance". The weakest aspect of quality was "responsiveness” dimension. Conclusion: Among the dimensions of service quality, responsiveness and tangibility need improvement. Health managers should strengthen these dimensions with effective interventions in order to increase patient satisfaction.
Authors and Affiliations
Asma nikseresht, Amin Torabipour, Mohammad hosein haghighizadeh
Keywords
Related Articles
- EP ID EP638448
- DOI -
- Views 201
- Downloads 0
بررسی رابطه رضایت شغلی با سلامت روان پرستاران شاغل در بیمارستانهای آموزشی دانشگاه علوم پزشکی مازندران در سال 1395
مقدمه و هدف: رضایت شغلی حدی از احساسات و نگرش های مثبتی است که افراد نسبت به شغل خود دارند. به نظر می رسد که رضایت شغلی پرستاران از عوامل مهم تأثیرگذار بر سلامت روان آن ها می باشد؛ از این رو مطالعه حاضر با هدف تعیین رابط...
Relationship between Attachment Styles in Childhood and Emotional Disorders in Adolescence: A Structural Model for the Mediating Role of Identity and Defense Mechanisms
Introduction and Objectives: Adolescence is a crucial period for many mental disorders, particularly emotional disorders. This study aimed to explore the structural relationships between attachment styles and adolescents...
A Study on the Rate of Events and Water Loss in Water Distribution Network of Azna, Lorstan, Iran during 2008-2014 and Its Associated Factors
Introduction and purpose: One of the problems of water distribution systems is loss of large volumes of water due to the occurrence of various events, which incurs a huge financial loss. Regarding this, the aim of the pr...
Evaluation of Mental Health Status of Nursing Students of the Islamic Azad University, Sari, Iran, during the Covid-19 Pandemic in Winter 2021
Introduction and purpose: One of the important missions of nursing education is the mental health of nursing students who play an important role in promoting the health of the community. It is necessary to maintain nursi...
Comparison of Mental Pain, Catastrophizing, and Fear of Childbirth in Nulliparous Women with and without Postpartum Depression: A Case Study of Motazedi Hospital in Kermanshah
Introduction and purpose: Although childbirth and having children are considered a turning point and a pleasant event for women, the characteristics of the postpartum period are associated with unpleasant consequences an...