Re-engineering the Knowledge Management Process. The Case of the University College of Engineering
Journal Title: RECENT - Year 2009, Vol 10, Issue 27
Abstract
This paper describes the Re-engineering applied to a process entitled "Knowledge management KMP" pertaining to a University College of Engineering. The principles of process re-engineering are applied to an organization managed by processes according to the EFQM - European Foundation Quality Model - in order to increase its efficiency. Specifically, we worked by following the steps within an improvement cycle called CMP (Business Process Improvement Cycle) and by using a value analysis tool to quantify its value and improve efficiency.
Authors and Affiliations
Rosa RIO-BELVER, José BERENGUER, Zuriñe GOMEZ DE BALUGERA
Keywords
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