RELATIONSHIP BETWEEN TRAINING AND PERFORMANCE: A CASE STUDY OF KENYA WOMEN FINANCE TRUST EASTERN NYANZA REGION, KENYA.
Journal Title: European Journal of Business and Social Sciences - Year 2014, Vol 3, Issue 1
Abstract
This study intended to investigate the relationship between training and performance in the MFIs narrowing down to attitude, service delivery and job satisfaction. The specific objectives were to investigate whether attitude, job satisfaction and service delivery affects the performance of the employees. Questionnaires were used by the researcher in data collection. Qualitative data was analyzed by editing, coding and grouping the information into relevant themes. The study made use of descriptive statistics to analyze the data. The study found out that the three variables of training investigated were key in determining employee performance especially in service firms under which MFIs fall. The research has confirmed that training has a big influence on performance with attitude, job satisfaction and service delivery equally getting the same weight. The result is consistent with modern scholars who recommend for training to develop positive attitudes at work place, to increase efficiency and effectiveness in service delivery and improve job satisfaction of the employees.
Authors and Affiliations
ALICE KASAU SILA| NAIROBI; KENYA P.O BOX 22375-00100, NAIROBI; KENYA Email:alice.silah@gmail.com Mobile Number: 0729800089
Keywords
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- EP ID EP10382
- DOI -
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