Role of Leadership and Employee Engagement towards Individual Performance of Pharmacy Employees
Journal Title: Indonesian Journal of Clinical Pharmacy - Year 2012, Vol 1, Issue 3
Abstract
Employees dissatisfaction to the head of the hospital pharmacy will decrease employees performance and unsatisfied customers. To solve the problems, employees should be based on performance as customer expectations in providing services. One of the ways to improve the performance of the employees, they must feel engage to the work. One of the factors to improve employee engagement is the leadership factor. Therefore, it is necessary to study the impact of leadership on individual performance employee in hospital pharmacy and also the influence of employee engagement as a mediator. A total of 79 employees from the pharmacy in two private hospitals in Bandung became the participants. This study used the technique of partial least squares to test the hypothesized relationships. The results showed that there were significant between leadership to employee engagement (t value (12,84) > t-table (1.64)), the significance of employee engagement on individual performance (t value (3.83) > t-table (1.64)). In contrast, there was no influence and significance in leadership on individual performance (t value (0.45) < t-table (1.64)). Employee engagement fully mediated the relationship between leadership and individual performance. Therefore, improving pharmacy services is a set of actions and involvement of pharmacy employees who are consistent, sustainable and clear.
Authors and Affiliations
Susi A. Rahayu, Emma Surahman
Keywords
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