SATISFACTION OF PATIENTS ADMITTED TO AL.IMAMAIN AL.KADHIMAIN TEACHING HOSPITAL WITH QUALITY OF HEALTH CARE SERVICES.
Journal Title: International Journal of Advanced Research (IJAR) - Year 2019, Vol 7, Issue 1
Abstract
Introduction: In the modern open and multiple choices world, provision of high quality services and improvement of patients\' conviction are becoming a critical objective to avoid patients\' transfer to another health care provider. Thus, patients\' satisfaction becomes crucial to the long-term success and profitability of health care organizations. Objective: To explore satisfaction of patients with service quality in Al.ImamainAl.Kadimain teaching hospital by the use of serviqual model; and to identify factors that may influence this satisfaction, mainly patients\' characteristics & clinical setting. Method: This is a cross-sectional study with an analytic element, carried out in Al.ImamainAl.Kadhimain teaching hospital, Baghdad-Iraq; during period of March through April, 2017. It involved patients admitted to internal medicine, gynecology, and surgery departments of hospital. The study relied on conducting face to face interviews using SERVQUAL questionnaire. This tool assessed service quality in five dimensions(tangibility, reliability, assistance, safety, and empathy). Results: The study involved 400 patients. The majority of participants was women (61.0%), young (57.8%), housewives (56.0%) and did not complete secondary education level (≃80%). The overall service quality score was (4.237?0.649). The scores of various dimensions were: tangibility (3.751?0.709), reliability (4.386?0.775), assistance (4.348?0.810), safety (4.498?0.718) and empathy (4.204?0.850). Factors found to be associated significantly with patients\' satisfaction for services quality were education (p=0.003), occupation (p=0.004) and mode of admission to hospital (p=0.022). Conclusion: This study revealed that patients in Al.ImamainAl.Kadmain teaching hospital perceived service quality as satisfactory when estimated by SERVQUAL model. The dimensions which have relatively low scores are tangibility and empathy. Those patients who were satisfied with quality of health care services are more likely to advice other people to use hospital services.
Authors and Affiliations
Berq J. Hadi Al-Yasseri.
Keywords
Related Articles
- EP ID EP458605
- DOI 10.21474/IJAR01/8309
- Views 71
- Downloads 0
A PROSPECTIVE STUDY OF FUNCTIONAL OUTCOME IN TREATMENT OF FRACTURE OF RADIUS AND ULNA WITH LOCKING COMPRESSION PLATE.
International Journal of Advanced Research (IJAR)
MICROBIOLOGICAL ANALYSIS OF QUALITY OF DRINKING WATER IN THE CYCLONE AFFECTED TWIN DISTRICTS IN TAMIL NADU: A PILOT STUDY.
Introduction: During cyclone, Human excreta adds to the water bodies causing acute diarrhoeal disease and other waterborne diseases. To prevent Water borne infections, drinking water status should be assessed. Thermo tol...
TRADITIONAL KNOWLEDGE OF THERAPEUTIC USES OF ANIMAL RESOURCE AMONG INDIGENOUS TRIBAL COMMUNITIES IN WAYANAD DISTRICT, KERALA STATE, INDIA.
Ethnozoology is a hybrid discipline that integrates both the natural and social science that examines the historical, sociological, anthropological, economical and environmental aspects of the relationships between human...
CLINICOPATHOLOGICAL STUDY OF UTERINE LEIOMYOMAS IN HYSTERECTOMY SPECIMENS; A RETROSEPTIVE STUDY.
Introduction: Leiomyomas are the commonly encountered benign uterine neoplasms in women of reproductive age group accounting for 5-20%. We reported 100 cases of women who underwent who hysterectomy for uterine leiyomayom...
ORAL PERFORMANCE AND PUBLIC SPEAKING: POINTS OF CONVERGENCE AND DIVERGENCE.
This paper, from an African perspective, seeks to establish points of divergence and convergence between oral performance and public speaking. The essence is to find a concrete base to justify the claim that the skills a...