Satysfakcja pacjentów z pielęgniarskiej opieki przedoperacyjnej
Journal Title: Innowacje w Pielęgniarstwie i Naukach o Zdrowiu - Year 2016, Vol 0, Issue 4
Abstract
Introduction. The measurement of patient satisfaction with the medical services received has become an important element of quality management in health care. Patient’s satisfaction test is a study of patient’s subjective assessments based on individual experience, requirements and expectations. For the patient, the quality of medical services depends on the qualifications of doctors and nurses, on the course of the therapeutic process as well as on the improvement of health. The patient assesses the respect for the rights of the patient, the attitude of the staff, the nursing process, and the availability and conditions for granting services, convenience in the services, organizational efficiency in the provision of services and the resulting health effects. Aim. The aim of the research is to understand and analyze the level of patient’s satisfaction with pre-operative nursing care. Material and methods. The study was conducted at the Specialist Hospital in Ciechanów. The study group included 60 patients preoperatively staying in 4 surgical wards. In the study the diagnostic survey method using a questionnaire of our own design was applied. Results. Based on the studies it has been found that patients in the preoperative period present high satisfaction with nursing care provided in a hospital ward. The level of satisfaction of patients is affected by certain socio-demographic factors. Conclusions. 1. Patients’ satisfaction with preoperative nursing care is higher in men when compared to women. 2. Patients’ satisfaction with preoperative nursing care is higher among those who are married and who are unmarried, compared with a group of respondents being a widow or widower. 3. Satisfaction of patients with pre-operative nursing care is higher among those living in rural areas compared with those living in the city. 4. Patients' satisfaction with preoperative nursing care is equally high among respondents with a source of income from a permanent job as well as among those with temporary jobs or people whose source of income is based on retirement benefits.
Authors and Affiliations
Magdalena Delura, Maria Posłuszna-Owcarz, Leokadia Rezmerska
Keywords
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- EP ID EP195228
- DOI 10.21784
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