Service delivery challenges facing the housekeeping departments in hotels with chain affiliation in Harare
Journal Title: International Journal of Physical and Social Sciences (IJPSS) - Year 2012, Vol 2, Issue 6
Abstract
Research elsewhere, within Tourism and Hospitality industry has shown that service delivery in the hotel departments influences the guest‟s choice of a hotel and the ultimate room and bed occupancy. Housekeeping is one of the departments within the rooms division of a hotel that maintains the guestrooms, public areas and provides a range of services required by guests. To that end the quality of service in this department should be acceptable and in conformance to customer specifications so as to encourage repeat business. The researcher raised an argument on the proposition that the hotel establishment‟s quality of service delivery is dependent on its expertise in housekeeping operations. This article is on service delivery challenges facing the housekeeping departments in hotels with chain affiliation in Harare. The study was carried out against the background of a considerable decrease in bed and room occupancies in hotels with chain affiliation in Harare, coupled with a remarkable exodus of hotel employees leading to constant recruitment of new employees in hotels where study was carried out.
Authors and Affiliations
Miriam Mbasera
Keywords
Related Articles
- EP ID EP41641
- DOI -
- Views 347
- Downloads 0
Characteristics of Sichuan Cultural Tourism Industry and Its Internationalization
With the development of economy and society, cultural tourism is gradually becoming a new tendency and new trend in the development of the world tourism, whose mode and connotation of activities are changing from natur...
Service Sectors in India
Since the early 1990s, the growth process in India has been marked by a remarkable performance by the services sector. The experience of developed countries suggests that growth in the services sector followed the grow...
A study of the tea pest prevalence and plant protection measures adopted in some parts of Sonitpur district of Assam
The study was aimed at obtaining information pertaining to the tea pest prevalence in some tea gardens of Tezpur sub-division of Sonitpur district of Assam with reference to the plant protection measures adopted in tho...
INSURRECTION IN CURRENCY - A NEW PORTRAYAL
To obtain a radical change that causes reinforcement in economy. This can be made possible by using the advancement in the field of embedded solutions. The social cause cited here is to dwindle corruption and to eradic...
Entrepreneurship Development Practices: A Case study of Himachal Pradesh
Historically whatever development has been initiated and sustained, the crucial agent of change have been the entrepreneur. They were who innovate and create new product or process and find new markets. The importance...