Service Implementation Framework in Manufacturing Firms: A Case Study
Journal Title: Advances in Research - Year 2017, Vol 11, Issue 1
Abstract
The culture and the operational methods of service management have become a formidable competitive weapon even for manufacturing firms. The term "service factory" has been proposed for identifying that particular integration of products and services, achieved by the excellent manufacturing firm, where "service is a multidimensional concept". The creation of a service factory necessarily implies a radical change in the operational and organizational characteristics of the firm. In order to support manufacturing firms in adopting a service strategy, it is relevant on the one hand to identify the bundle of services which have to be provided for the customers and, on the other hand, to understand the implications for firm management model. As regards the first point, the paper proposes a framework which classifies the services along with two dimensions: Time-dimension and target-dimension. The proposed framework is of interest for manufacturing firms because it allows a better recognition of services that are more perceptible for the customers. In the second part of the paper, authors discuss the implications of a service strategy adoption on the management model of manufacturing firms. In order to carry out this analysis, authors propose a model that combines four service dimensions with three decision-making categories (Organization, Methodologies and Technologies). In the end, the proposed framework has been applied in a sample of Italian hot water heater manufacturers and a case study analysis has been carried out.
Authors and Affiliations
Roberto Panizzolo, Alberto Maria de Crescenzo
Keywords
Related Articles
- EP ID EP319308
- DOI 10.9734/AIR/2017/34520
- Views 112
- Downloads 0
Service Implementation Framework in Manufacturing Firms: A Case Study
The culture and the operational methods of service management have become a formidable competitive weapon even for manufacturing firms. The term "service factory" has been proposed for identifying that particular integra...
Evaluation of Existing, Desired Competencies and Skills of Apple Growers in Low and High Altitude Regions of Shopian, Jammu & Kashmir, India
The present study was conducted in low and high altitude areas comprising of villages viz. Keegam, Tikora and Tengwani (low altitude areas) and Imam-Sahab, Hillow and Nagbal (high altitude areas) of district Shopian of J...
Facile Preparation of a Nanostructured Silver Oxide from a Mixed Ligand Coordination Polymer: Characterization and Biological Activity
In this research, the synthesis of a silver coordination polymer derived from1,2-bis (4-pyridyl)-ethane (BPA) and benzimidazole (BIMZ) is reported. It was synthesized, characterized and used as a precursor for silver oxi...
Stability Analysis for Grain Yield and Micronutrients in Bread Wheat Genotypes
This study was carried out in order to determine stability of some traits like plant height, days to heading, 1000-grain weight, grain Zinc and Iron concentrations and grain yield of fifty bread wheat genotypes. The expe...
Evaluation of Antibacterial, Antioxidant, Wound Healing Properties of Different Solvent Fractions of Adina cordifolia Leaves in Experimental Animals
Aims: This study was conducted to investigate the antioxidant potential, antimicrobial activity and wound healing activity of ethyl acetate, butanol, and aqueous fractions of methanolic extract of leaves of Adina cordifo...