Service Marketing Mix 7Ps and Patient Satisfaction in Clinics A Review Article

Abstract

This study aims to review the healthcare marketing mix and patient satisfaction in clinics. The findings indicate that the healthcare marketing mix 7Ps in clinics7Ps comprises people, product services , process, physical evidence, price, place, and process. The proposed theoretical framework is shown the relationship between the service marketing mix in clinics and patient satisfaction. Managers may adopt the 7Ps of this review article to achieve patient satisfaction and intended performance levels. The researcher recommended further study to clarify the relationship in this sector. Supaprawat Siripipatthanakul | Pattanapong Chana "Service Marketing Mix (7Ps) and Patient Satisfaction in Clinics: A Review Article" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd43944.pdf Paper URL: https://www.ijtsrd.com/management/marketing/43944/service-marketing-mix-7ps-and-patient-satisfaction-in-clinics-a-review-article/supaprawat-siripipatthanakul

Authors and Affiliations

Supaprawat Siripipatthanakul | Pattanapong Chana

Keywords

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  • EP ID EP699669
  • DOI -
  • Views 166
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How To Cite

Supaprawat Siripipatthanakul (2021). Service Marketing Mix 7Ps and Patient Satisfaction in Clinics A Review Article. International Journal of Trend in Scientific Research and Development, 5(5), -. https://europub.co.uk/articles/-A-699669