Simulating the Logistics Processes of Returning Goods in the Field of E-Commerce
Journal Title: Проблеми економіки - Year 2015, Vol 2015, Issue 3
Abstract
The article describes the main aspects of returning goods to the Internet shop. A brief review of reasons and possible mechanisms of returning goods has been presented. A detailed analysis of logistics processes of returning goods as well as that of the basic mathematical models, which can be used for their simulation, has been made. The model of forecasting the volumes of returned goods caused by defects or other reasons has been suggested. Application of tools for mapping the product quality, namely, the operating characteristics curve, allowed to carry out not only forecasting the possible return of goods, but at the corresponding levels of risk to take into account the qualitative component of the returns. With the purpose of simulating logistics processes of returning goods to Internet shops there was also proposed a model of single-threaded open queuing networks with Poisson arrivals based on the classic tools of queuing systems in tandem (Jackson network). Controlling certain parameters of the specified network allowed to optimize the Internet shop operation on the stages of processing the returns and carry out the forecast in terms of returning goods at each stage of their processing by the Internet shop. Creating controlled queuing networks according to the example described in this article will permit to cover the logistics processes of the entire Internet shop and optimize its work on the selected parameters.
Authors and Affiliations
Volodymyr Skitsko, Iuliia Ignatova
Keywords
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